E- Commerce Operations Manager (Mandarin Sepaker)

Hyppies; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hyppies is seeking an E-Commerce Operations Manager to own the day-to-day commerce operation and build a structured, scalable workflow that connects customers, suppliers and internal teams.

You will manage end-to-end order lifecycles, verify payments, coordinate with suppliers, and drive process improvements including SOPs and automation as the team grows.

This role offers high visibility with senior leadership and close collaboration with Growth, Finance, Product and Tech teams.

Qualifications

• 5+ years in e-commerce operations, marketplace, B2B, or cross-border trade.
• Hands-on experience with orders, payments, suppliers, fulfilment and/or settlement.
• Strong attention to detail and numbers orientation.
• Proven track record improving processes and implementing SOPs.
• Strong coordination across multiple stakeholders and teams.
• Proficient in English and Chinese.

Responsibilities

• Oversee end-to-end order lifecycle from customer to settlement.
• Implement stronger processes and controls to minimise errors.
• Ensure quotations, invoices and order details are accurate before progressing.
• Track outstanding payments and settlements and close gaps.
• Collaborate with Growth, Finance, Product and Tech to improve workflows.
• Identify manual processes and explore automation opportunities.
• Develop and improve SOPs, handovers, SLAs and escalation processes.
• Coordinate with clients and suppliers to keep transactions moving.
• Support and guide the operations team, with people management as the team grows.

Skills

E-commerce operations

Process improvement

Stakeholder coordination

Attention to detail

English & Chinese communication

Job description

We’re looking for an E-Commerce Operations Manager to take ownership of the day-to-day commerce operation and help build a more structured, scalable way of working.
This role sits at the centre of customers, suppliers and internal teams, ensuring orders move smoothly from payment and sourcing through fulfilment and final settlement — while identifying gaps and improving the processes along the way.

What you’ll be doing:

• Oversee the end-to-end order lifecycle, from customer request and payment verification to supplier coordination, fulfilment and settlement
• Put stronger processes and controls in place to minimise missed orders, payment gaps and operational errors
• Ensure quotations, invoices, payment records and order details are accurate before transactions proceed
• Track outstanding payments and settlements, following up with relevant teams to close gaps
• Work closely with Growth, Finance, Product and Tech teams to improve operational workflows
• Identify manual or repetitive processes and explore ways to streamline or automate them
• Develop and improve SOPs, handovers, SLAs and escalation processes, and ensure they are consistently followed
• Coordinate closely with clients and suppliers to resolve operational issues and keep transactions moving
• Support and guide the operations team, with people management responsibilities as the team grows

What we’re looking for:

• 5+ years of experience in e-commerce operations, marketplace, B2B, cross-border trade, payments or transaction-related operations
• Hands-on experience managing processes involving orders, payments, suppliers, fulfilment and/or settlement
• Strong attention to detail with a numbers-oriented mindset
• Proven experience improving processes, implementing SOPs or introducing workflow efficiencies
• Strong follow-up and coordination skills, with the ability to work across multiple stakeholders
• Comfortable communicating in English and Chinese

What’s in it for you:

• Opportunity to take ownership of a key operational function and build structure from the ground up
• High visibility role working closely with senior leadership and cross-functional teams
• Exposure to commerce, payments, suppliers and operational automation

If you’re someone who enjoys making messy processes more structured, spotting operational gaps and making sure things actually get done, we’d love to hear from you.