E-commerce Manager

Goldfinch Jewelry Sdn Bhd; Selangor; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Goldfinch Jewelry Sdn Bhd is seeking an experienced E-commerce Manager to oversee daily online store operations across platforms, manage campaigns, and optimize pricing and product listings.

You will analyze performance data, coordinate with supply chain, and drive traffic through digital marketing while delivering an exceptional customer experience in Malaysia.

Qualifications

• Experience: Minimum 4–5 years of proven experience managing e-commerce stores, ideally within the retail or D2C sectors.
• Local Market Savvy: Deep understanding of Malaysian e-commerce consumer behaviour, payment trends, and localized digital marketing.
• Communication: Fluent in Mandarin, Bahasa Malaysia and English to effectively communicate with internal teams and local consumer bases.
• Commercial Mindset: Ability to translate data into business insights.
• Comfortable working in a fast-paced, performance-driven environment.
• Education: Diploma or Bachelor’s degree in Marketing, Business Administration, Information Technology, or a related field.

Responsibilities

• Oversee daily operations of the e-commerce platforms with accurate product listings and pricing.
• Manage digital marketing and traffic generation across channels.
• Track KPIs such as sales, CAC, AOV, and ROI.
• Coordinate inventory and fulfillment with supply chain.
• Enhance customer experience and handle feedback.
• Plan and execute major regional campaigns (9.9, 11.11, 12.12) and festive promos.
• Ensure pricing and catalog accuracy for high-value items (gold jewelry, bullion).
• Set clear goals and KPIs with top management.
• Analyze pricing performance and promotional mechanics.
• Conduct market and competitor analysis.

Skills

E-commerce management

Market analytics

Multilingual communication

Education

Diploma or Bachelor’s degree in Marketing or related field

Tools

FPX payments knowledge

BNPL knowledge

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Website & Store Management: Oversee the daily operations of the e-commerce platform (Shopee, Lazada, TikTok live), ensuring accurate product listings, pricing, promotions, and seamless checkout functionality. And others

Digital Marketing & Traffic Generation: Collaborate with marketing teams to manage and optimize business Whatsapps, CRM, social media, and affiliate campaigns to drive qualified traffic.

Data Analytics & Reporting: Track, analyse, and report on key performance indicators (KPIs) such as Daily/Weekly/Monthly sales report, Customer Acquisition Cost (CAC), Average Order Value (AOV), and overall ROI.

Inventory & Fulfilment Coordination: Work closely with supply chain teams to monitor stock levels, ensure product availability, and optimize the post-purchase customer experience.

Customer Experience (CX): Monitor customer feedback, reviews, and support tickets to identify friction points and continuously elevate the online shopping experience.

Campaign Planning & Execution: Strategize, set up, and execute major Malaysian double-day campaigns (e.g., 9.9, 11.11, 12.12), festive promotions (Hari Raya, Chinese New Year, Flash Sales), and monthly payday sales.

Pricing & Catalogue Accuracy: Collaborate closely with the Sales and Supply Chain teams to ensure high-value product listings (916/999 gold jewelry, investment bars, and bullion) feature secure, updated market-based pricing and accurate weight descriptions.

To set clear goals, KPIs, and performance expectations in alignment with top management.

Analyse and recommend pricing changes, promotional mechanics and discounts.

Monitor pricing performance and identify opportunities to improve conversion, sales, and profitability

Market and Competitor Analysis for continuous of our online business.

Any other task as assigned.

Requirement

• Website & Store Management: Oversee the daily operations of the e-commerce platform (Shopee, Lazada, TikTok live), ensuring accurate product listings, pricing, promotions, and seamless checkout functionality. And others

  Digital Marketing & Traffic Generation: Collaborate with marketing teams to manage and optimize business Whatsapps, CRM, social media, and affiliate campaigns to drive qualified traffic.

  Data Analytics & Reporting: Track, analyse, and report on key performance indicators (KPIs) such as Daily/Weekly/Monthly sales report, Customer Acquisition Cost (CAC), Average Order Value (AOV), and overall ROI.

  Inventory & Fulfilment Coordination: Work closely with supply chain teams to monitor stock levels, ensure product availability, and optimize the post-purchase customer experience.

  Customer Experience (CX): Monitor customer feedback, reviews, and support tickets to identify friction points and continuously elevate the online shopping experience.

  Campaign Planning & Execution: Strategize, set up, and execute major Malaysian double-day campaigns (e.g., 9.9, 11.11, 12.12), festive promotions (Hari Raya, Chinese New Year, Flash Sales), and monthly payday sales.

  Pricing & Catalogue Accuracy: Collaborate closely with the Sales and Supply Chain teams to ensure high-value product listings (916/999 gold jewelry, investment bars, and bullion) feature secure, updated market-based pricing and accurate weight descriptions.

  To set clear goals, KPIs, and performance expectations in alignment with top management.

  Analyse and recommend pricing changes, promotional mechanics and discounts.

  Monitor pricing performance and identify opportunities to improve conversion, sales, and profitability

  Market and Competitor Analysis for continuous of our online business.

  Any other task as assigned.

Responsibility

• Experience: Minimum 4–5 years of proven experience managing e-commerce stores, ideally within the retail or D2C (Direct-to-Consumer) sectors.

  Local Market Savvy: Deep understanding of Malaysian e-commerce consumer behaviour, payment trends (e.g., FPX, credit card instalment plans, and Buy Now Pay Later services like Atome), and localized digital marketing.

  Communication: Fluent in Mandarin, Bahasa Malaysia and English to effectively communicate with internal teams and local consumer bases.

  Commercial Mindset: Ability to translate data into business insights.

  Comfortable working in a fast-paced, performance-driven environment

  Education: Diploma or Bachelor’s degree in Marketing, Business Administration, Information Technology, or a related field.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance