E-Commerce Executive

Dreamscape Enterprise Sdn Bhd; Puchong; On-site; MYR 50,000 - 84,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Training Provided

Job summary

Dreamscape Enterprise Sdn Bhd in Malaysia seeks an experienced Marketplace Operations professional to manage Shopee/TikTok Shop activities, campaigns, listings, and customer responses. You will coordinate TikTok Live sessions, negotiate with hosts and KOCs, and ensure channel performance aligns with the promo calendar.

This role requires data literacy, strong organization, and bilingual fluency in Bahasa Malaysia and English, with Mandarin a plus.

Qualifications

• 1–3 years' experience in e-commerce operations.
• Shopee and TikTok Shop seller center experience required; Zalora a plus.
• Campaign mechanics including vouchers, flash sales, and nominations.
• Experience with TikTok Live commerce or live host coordination preferred.
• Negotiating rates and managing external talent (hosts, KOCs, models).
• Basic data literacy: read GMV, CTR, and conversions.
• Organized and process-driven; follows SOPs and uses shared records.
• Able to use AI tools for customer replies and daily workflows.
• Fluent in Bahasa Malaysia and English; Mandarin a plus.
• Comfortable working with lingerie and womenswear products.
• Available for evening/weekend live sessions on a rostered basis.

Responsibilities

• Marketplace Operations (Shopee, TikTok Shop, Zalora) – monitor performance and promotions.
• Review store violations; manage promotions and product listings.
• Register and manage platform campaign participation and pricing synchronization.
• Respond to customer reviews within 48 hours; maintain high store ratings.
• Compile monthly digest of recurring complaints for marketing.
• TikTok Live Commerce – source and negotiate live hosts; manage weekly roster.
• Prepare samples and inventory; analyze live performance and adjust rosters.
• Influencer / KOC Management – outreach, samples, rights tracking, activations.
• Shoot Coordination – book photographers/models; coordinate wardrobe and shot lists.
• Customer Service Oversight (AI-assisted) – supervise AI replies, handle escalations.
• Process & Data Discipline – maintain vendor contacts, self-QC, report KPIs.

Skills

E-commerce operations

Shopee

TikTok Shop

Campaign mechanics

Vouchers

Live commerce

Negotiation

External talent management

Data literacy

GMV/CTR analysis

AI tools

Bahasa Malaysia

English

Lingerie & womenswear

Evening/weekend availability

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• 1–3 years' experience in e-commerce operations (Shopee/TikTok Shop seller center experience required; Zalora a plus)
• Hands-on knowledge of marketplace campaign mechanics: vouchers, flash sales, campaign nominations, seller ratings
• Experience with TikTok Live commerce or live host coordination strongly preferred
• Comfortable negotiating rates and managing external talent (hosts, KOCs, models)
• Basic data literacy: can read GMV, CTR, and conversion numbers and act on them
• Organized and process-driven: works from checklists and SOPs, keeps records in shared systems
• Comfortable using AI tools for customer replies and daily workflows
• Fluent in Bahasa Malaysia and English (Mandarin a plus for host/KOC pool)
• Comfortable working with lingerie and womenswear products professionally
• Available for evening/weekend live sessions on a rostered basis

Requirement

• 1–3 years' experience in e-commerce operations (Shopee/TikTok Shop seller center experience required; Zalora a plus)
• Hands-on knowledge of marketplace campaign mechanics: vouchers, flash sales, campaign nominations, seller ratings
• Experience with TikTok Live commerce or live host coordination strongly preferred
• Comfortable negotiating rates and managing external talent (hosts, KOCs, models)
• Basic data literacy: can read GMV, CTR, and conversion numbers and act on them
• Organized and process-driven: works from checklists and SOPs, keeps records in shared systems
• Comfortable using AI tools for customer replies and daily workflows
• Fluent in Bahasa Malaysia and English (Mandarin a plus for host/KOC pool)
• Comfortable working with lingerie and womenswear products professionally
• Available for evening/weekend live sessions on a rostered basis

Responsibility

Marketplace Operations (Shopee, TikTok Shop, Zalora)

• Monitor daily store performance: sales, store ratings, account health, violations, refund requests, and out-of-stock orders
• Review and appeal store violations with supporting documentation
• Set up promotions: vouchers, flash sales, and bundle deals according to the promo calendar and stock availability — zero pricing errors
• Register and manage platform campaign participation (9.9, 10.10, 11.11, payday sales, flash deal slots)
• Upload and optimize product listings; keep prices and promos synced across all channels
• Respond to all customer reviews within 48 hours and maintain store ratings above 4.8
• Compile a monthly digest of recurring complaints for the marketing team

TikTok Live Commerce

• Source, vet, and negotiate rates with live hosts; manage the weekly live roster to meet minimum live-hour targets
• Set up live events: product SKUs, showcases, billboards, vouchers, and pinned products before each session
• Prepare samples and inventory for every live session
• Analyze live performance (views, CTR, engagement, GMV per session) and apply findings to the next roster
• Process host payouts and run monthly host performance reviews

Influencer / KOC Management

• Run KOC and affiliate outreach; manage the TikTok affiliate center
• Coordinate sample sends and track content delivery and usage rights
• Track performance per KOC and grow monthly activations

Shoot Coordination

• Book photographers/videographers, source and book models
• Prepare wardrobe, samples, and shot-list logistics; coordinate on-set

Customer Service Oversight (AI-assisted)

• Supervise AI-generated replies across WhatsApp, DMs, and marketplace chats
• Handle escalations, pre-sale sizing advice, returns/exchanges, and refund appeals within 2 business hours
• Maintain and improve the CS playbook (AI prompts, escalation rules, sizing guide)

Process & Data Discipline

• Keep all host, KOC, and vendor contacts, rate cards, and performance records in the shared company database — never in personal accounts
• Complete self-QC checklists for all promo and campaign setups
• Report own KPIs at the weekly numbers meeting

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• Training Provided