E-Commerce Fulfillment & Customer Support Associate

Shiok Collection; Kajang; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

EPF & SOCSO

OT Claim

Yearly Bonus

Annual leave

Personal Insurance

Attendance Allowance

Free parking

Company trip

Job summary

Jora Malaysia is seeking a detail-oriented E-Commerce Assistant to manage daily orders across platforms like SiteGiant and Shopee. You will monitor stock levels, restock shelves, and respond to customer inquiries while handling returns and refunds, under supervision.

The role requires good organizational skills, reliability, and the ability to work overtime during peak sales events. 6 days per week, with a focus on accuracy and speed.

Qualifications

• Minimum SPM qualification; fresh graduates are welcome to apply.
• Detail-oriented with good organizational and time management skills.
• Well-groomed, hardworking, and self-motivated.
• Able to work overtime during double digit sales (e.g. 10.10, 11.11, 12.12).

Responsibilities

• Process daily online orders from online platforms (SiteGiant, Shopee, etc.).
• Monitor stock levels on shelves and perform timely restocking.
• Respond to customer inquiries.
• Handle returns and refunds.
• Perform other ad-hoc tasks as assigned by the supervisor.

Skills

Detail-oriented

Organizational skills

Time management

Self-motivated

Hardworking

Education

SPM qualification

Tools

Shopee platform

SiteGiant platform

Job description

Jora Malaysia is seeking a detail-oriented E-Commerce Assistant to manage daily orders across platforms like SiteGiant and Shopee. You will monitor stock levels, restock shelves, and respond to customer inquiries while handling returns and refunds, under supervision.

The role requires good organizational skills, reliability, and the ability to work overtime during peak sales events. 6 days per week, with a focus on accuracy and speed.