E-Commerce Assistant Manager

DESINCE SDN. BHD.; George Town; On-site; MYR 72,000 - 108,000; Full time

Job summary

Desince Sdn. Bhd. is seeking a hands-on Assistant Manager / Senior Executive to own day-to-day store operations and affiliate execution. Based at Kapar HQ, you will manage Shopee, Lazada and TikTok Shop campaigns, ensure shop health, and lead a data-driven affiliate seeding program.

You will report to the Head of E-Commerce and join an award-winning fashion brand with growth opportunities and a dynamic, high-volume office environment.

Qualifications

• Minimum 3 years hands-on e-commerce operations.
• Fashion or apparel background preferred.
• Proficient in Shopee/Lazada/TikTok Shop Seller Centres.
• Experience with affiliate, creator seeding or influencer gifting.

Responsibilities

• Oversee day-to-day store operations across Shopee, Lazada, and TikTok Shop.
• Submit and execute mega campaigns: CNY, 9.9, 11.11, 12.12.
• Maintain shop health daily: violations, penalty points, shipping SLA, dispute appeals, cancellations, returns, refunds.
• Protect ratings: handle negative reviews and service escalations.
• Lead customer service roster: chat response rate, reply quality, shift coverage.
• Own end-to-end affiliate cycle: sourcing, outreach, sampling, tracking, content follow-up.
• Coordinate with warehouse on stock allocation and campaign readiness.

Skills

E-commerce ops

Shopee Seller Centre

Lazada Seller Centre

TikTok Shop Seller Centre

Affiliate marketing

Creator seeding

Data-driven

Excel

Power BI

Tools

Power BI

Job description

About Desince Sdn. Bhd.

Founded in 2016, Desince is an award-winning Malaysian fashion e-commerce brand - Champion, Top E-Commerce Merchant 2025 by SIDEC.

We run high-volume stores across Shopee, Lazada and TikTok Shop under 5 niche channels: desince.men, desince.women, desince.kids, desince.muslimah and desince.teens. Affordable, fast-moving fashion built for massive daily volume.

We are hiring a hands-on Assistant Manager / Senior Executive to own day-to-day store operations and affiliate execution. You report to the Head of E-Commerce, based full-time at our Kapar HQ.

We deliver engaging shopping experiences across Shopee, Lazada, and TikTok Shop, managing niche channels: desince.men, desince.women, desince.kids, desince.muslimah & desince.teens.

Curious about our workspace vibe? Search @desince.life on TikTok! We believe in fostering a supportive, high-energy environment where creative talent and e-commerce professionals can grow their careers. Join our award-winning team today!

Why Join Us

Direct mentorship from senior E-Commerce leadership

Clear path to E-Commerce Manager in an expanding brand

Annual increment, monthly team gatherings, company trips

See our vibe: @desince.life on TikTok

What You Will Own

Store Operations - Shopee, Lazada, TikTok Shop

Submit and execute mega campaigns: CNY, 9.9, 11.11, 12.12

Protect shop health daily: violations, penalty points, shipping SLA, dispute appeals, cancellations, returns, refunds

Protect ratings: handle negative reviews and service escalations

Lead customer service roster: chat response rate, reply quality, shift coverage

Affiliate and Creator Seeding

Own end-to-end affiliate cycle: sourcing, outreach, sampling, tracking, content follow-up

Analyse affiliate sales to prioritise top creators for repeat seeding

Set weekly seeding and output targets, review results with data

Track sample cost, commission and sales per creator

Data, Reporting and Coordination

Prepare weekly business reports for management

Coordinate with warehouse on stock allocation and campaign readiness

Coordinate with live team on campaign and livestream support

Who We Are Looking For

Minimum 3 years hands-on e-commerce operations. Fashion or apparel background preferred.

Strong hands-on in Shopee Seller Centre, Lazada Seller Centre and TikTok Shop Seller Centre

Experience in affiliate, creator seeding or influencer gifting

Working knowledge of Shopee Ads and TikTok Shop Ads, including ROAS review

Strong Excel skills. Power BI is an advantage.

Experience leading or coaching a small operations or customer service team

Data-driven, fast, willing to work in a high-volume office

Willing to be based in Kapar, Klang. Working hours Monday to Friday 9:00am to 5:30pm plus alternate Saturday onsite.