Dynamics 365 CRM Transformation Lead

Ernst & Young Advisory Services Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Continuous learning

Flexible working arrangements

Coaching and leadership development

Diverse culture

Job summary

Ernst & Young Advisory Services Sdn Bhd is seeking Technology Consulting professionals specializing in Dynamics 365 CRM in Kuala Lumpur. As part of a dynamic team, you will aid clients in enhancing customer platforms while aligning business strategies with technology solutions.

The positions of Functional Lead and Functional Analyst require expertise in CRM, hands-on experience, and collaborative abilities to deliver impactful solutions. EY promotes a competitive remuneration package and values inclusivity in the workplace.

Qualifications

• Expertise in Dynamics CRM/Dynamics 365 implementation.
• Experience leading functional delivery and solution design.
• Hands-on experience with requirement gathering and testing.

Responsibilities

• Lead end-to-end Dynamics 365 CRM functional workstreams.
• Gather and validate business requirements with stakeholders.
• Support large-scale transformation programmes using CRM.

Skills

Dynamics 365 CRM expertise

Requirement gathering

Business process design

Testing (SIT, UAT)

Agile methodologies

Education

Bachelor’s degree in IT or related

Tools

Dynamics CRM

Microsoft Office

Job description

Ernst & Young Advisory Services Sdn Bhd is seeking Technology Consulting professionals specializing in Dynamics 365 CRM in Kuala Lumpur. As part of a dynamic team, you will aid clients in enhancing customer platforms while aligning business strategies with technology solutions.

The positions of Functional Lead and Functional Analyst require expertise in CRM, hands-on experience, and collaborative abilities to deliver impactful solutions. EY promotes a competitive remuneration package and values inclusivity in the workplace.