Duty Manager

FORTUNE VALLEY SDN. BHD.; Port Dickson; On-site; MYR 20,000 - 36,000; Full time

Job summary

Fortune Valley Sdn. Bhd. is seeking an attentive Concierge to warmly greet guests, manage reservations, and coordinate with housekeeping to ensure timely room readiness.

The role emphasizes maintaining up-to-date guest information, guiding visitors to local attractions, and upholding Standard Operating Procedures while driving guest satisfaction and operational efficiency. This on-site position requires strong communication and teamwork, with the ability to handle shifting priorities across

Responsibilities

• Allocate rooms for arriving guests according to reservation criteria, including VIP, special requests, group arrivals, and air crew.
• Personally greet arriving VIP guests and update FOM/GM on arrival and departure.
• Coordinate with Housekeeping to ensure vacant/clean rooms are ready for immediate occupancy.
• Keep hotel information (promotions, outlet menus, operating hours) accessible for guest inquiries.
• Communicate with Outgoing Supervisor at shift start and ensure issues are followed through.
• Communicate with Incoming Supervisor at shift end and address urgent issues.
• Assist guest inquiries for restaurant reservations and local attractions; maintain brochures.
• Establish Standard Operating Procedures for the department and ensure policy compliance.
• Initiate programs to improve procedures and systems to boost productivity and guest satisfaction.
• Assist the FOM to prepare Concierge Department expenditure budget annually.
• Ensure car park, driveways, entrances, lobby, lounge and lifts are neat and orderly.
• Maintain high staff morale and strong oral communication with internal and external stakeholders.
• Perform other duties as assigned.

Job description

• - Allocates rooms for arriving guests according to reservation criteria; VIP arrivals, special requests, group arrivals and air crew arrivals.
• - Personally meets and greets all arriving VIP guests and communicates with FOM or GM upon arrival and departure.
• - Coordinates with Housekeeping to ensure the supply of vacant/clean rooms are available for immediate occupation by arriving guests.
• - Ensures that all hotel information, such as special promotions, outlet menu prices and outlet operating hours is kept up-to-date and readily available to assist with guest enquiries.
• - Communicates with the Outgoing Supervisor or Duty Manager at the start of the shift and ensures that all outstanding issues are followed through accordingly.
• - Communicates with Incoming Supervisor or Duty Manager at the end of the shift and ensures any issues requiring immediate action are followed up.
• - Assist guest enquiries for restaurant reservations, information for entertainment, tourist and local attractions. Maintains an updated supply of brochures for tours and local attractions.
• - Establishes the Standard Operation Procedures for the department (update as required) and ensures compliance of Company policies and procedures contained therein.
• - Initiates programs for the constant improvement of procedures and systems to streamline operations and maximize productivity and high guest satisfaction.
• - On an annual basis, assists the FOM to prepare the Concierge Department expenditure budget.
• - Ensures the car park, driveway, entrances, lobby and lounge areas and passenger lifts are maintained in a neat and orderly fashion.
• - Maintains a high level of staff morale within the department and monitors the staff turnover ratios. Maintains a high standard of oral communication with parties at all levels, both internal and external.
• - Performs other duties as may be assigned form time to time.