Duty Manager

Teedo Hotel Kuala Lumpur (Teedo Hospitality Sdn Bhd); Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Teedo Hotel Kuala Lumpur is seeking a hands-on Duty Manager to lead front office operations, guest relations, and daily hotel workflow during shifts. You will act as Manager on Duty, ensuring smooth check-ins/check-outs and seamless guest experiences.

Responsibilities include supervising front office tasks, coordinating with Housekeeping and Maintenance, and managing cash handling with adherence to hotel policy. Flexibility for weekends/evenings/public holidays is required.

Qualifications

• Minimum 2 years in hotel front office operations, with at least 1 year in a supervisory or lead role.
• Hands-on experience with hotel PMS.
• Excellent verbal and written communication skills.
• Calm under pressure with a hospitality-first mindset.
• Ability to work flexible shifts, including weekends, evenings, and public holidays.

Responsibilities

• Shift supervision of front office operations during the shift.
• Greet VIP guests, monitor lobby activity, and resolve escalated guest requests.
• Coordinate with Housekeeping and Maintenance on room readiness and defects.
• Oversee cash handling, daily shift reconciliations, and billing accuracy; approve routine overrides if policy allows.
• Conduct shift briefings and coach front desk agents on PMS usage.
• Enforce security policies and document incidents in the shift log.

Skills

Staff supervision

Guest relations

Problem solving

Operations coordination

Cash handling

Billing accuracy

Coaching

Safety compliance

Tools

Property Management System (PMS)

Job description

At Teedo Hotel, we pride ourselves on delivering warm, reliable, and comfortable hospitality. As a vibrant 3-star property, we strive to give our guests a seamless and welcoming experience. We are looking for a hands-on, energetic, and customer-focused Duty Manager to join our team and act as the primary operational leader during their shift.

Job Summary

We are seeking an energetic and detail-oriented Front Office Duty Manager to oversee our reception, guest relations, and daily front-of-house operations during assigned shifts. In this role, you will act as the Manager on Duty, ensuring seamless check-ins and check-outs, managing VIP arrivals, and handling guest escalations with grace and professionalism. You will lead by example, supporting front desk agents and coordinating closely with Housekeeping and Maintenance.

Key Responsibilities

• Shift Supervision: Manage front office operations during your shift, ensuring adequate staffing and smooth workflows.
• Guest Relations & Problem Solving: Personally greet VIP guests, monitor lobby traffic, and step in to resolve escalated guest complaints or special requests promptly.
• Operational Coordination: Communicate constantly with Housekeeping to track room readiness/turnaround times, and with Maintenance regarding any guest room defects.
• Financial & Administrative Oversight: Supervise cash handling, daily shift reconciliations, billing accuracy, and authorize routine rate overrides, rebates, or allowances as per hotel policy.
• Team Coaching: Conduct shift briefings, mentor front desk agents on Property Management Systems (PMS), and provide on-the-spot coaching to maintain service standards.
• Safety & Compliance: Enforce hotel security policies, handle emergency situations calmly, and document all incidents accurately in the shift log/handover report.

Requirements & Qualifications

• Experience: Minimum 2 years of experience in hotel front office operations, with at least 1 year in a supervisory, team lead, or senior guest relations role.
• Software Knowledge: Hands-on experience with hotel Property Management Systems.
• Communication: Exceptional verbal and written communication skills with a polished, professional presentation.
• Temperament: Calm under pressure, strong conflict-resolution skills, and a natural hospitality-first mindset.
• Flexibility: Must be able to work flexible shifts, including weekends, evenings, and public holidays.