District Manager (Luckin Coffee Perak)

Hextar Luckin; Ipoh; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package

Career progression

Job summary

Luckin Coffee in Malaysia is seeking an Operations Manager to oversee multi-store operations, ensuring consistency, efficiency, and an exceptional customer experience across outlets. You will lead Store Managers, optimize processes, and ensure adherence to brand standards and SOPs.

The role requires 5–7 years in multi-unit retail or F&B operations, strong leadership, data-driven decision making, and excellent English and Bahasa Malaysia. Travel across locations is expected.

Qualifications

• Bachelor’s degree in Business, Operations, Hospitality, or related field.
• Minimum 5–7 years of experience in multi-unit retail or F&B operations management.
• Strong understanding of end-to-end store operations, KPIs, and P&L drivers.
• Proven leadership capability managing large frontline teams.
• Excellent communication skills in English and Bahasa Malaysia (Mandarin is an advantage).
• Willing to travel frequently across locations.

Responsibilities

• Oversee daily operations of multiple outlets ensuring consistency in service and standards.
• Drive operational efficiency, productivity, and cost control across stores.
• Coordinate new store openings, relocations, and operational rollouts.
• Monitor store KPIs including sales, labour cost, food cost, shrinkage, and customer satisfaction.
• Lead, coach, and develop Store Managers and Assistant Store Managers; succession planning.
• Ensure strict adherence to SOPs, food safety, hygiene, and local regulatory requirements.
• Act as the key liaison between stores and HQ (HR, Training, Supply Chain, Marketing).
• Provide timely operational insights and recommendations to senior management.

Skills

Leadership

Data-driven

Communication

Travel readiness

Education

Bachelor's degree in Business/Operations/Hospitality

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Title

Operations Manager

Employment Type

Full-Time

About Luckin Coffee

Luckin Coffee is a technology-driven coffee brand redefining convenience and quality at scale. As we expand rapidly across Malaysia, we are building a strong operations backbone to ensure consistency, efficiency, and exceptional customer experience across all outlets.

Role Overview

The Operations Manager is responsible for overseeing multi-store operations and ensuring operational excellence across assigned regions. This role acts as the key link between HQ strategy and store-level execution, driving performance, compliance, and people capability across the network.

You will lead Store Managers, optimise processes, and ensure all outlets operate in line with Luckin Coffee’s brand standards, SOPs, and commercial objectives.

Key ResponsibilitiesMulti-Store Operations Management

• Oversee daily operations of multiple outlets, ensuring consistency in service, product quality, and brand standards.
• Drive operational efficiency, productivity, and cost control across stores.
• Ensure smooth execution of new store openings, relocations, and operational rollouts.

Performance & Commercial Management

• Monitor and analyse store KPIs including sales, labour cost, food cost, shrinkage, and customer satisfaction.
• Identify performance gaps and implement corrective action plans.
• Work closely with Finance and HQ teams to support budgeting and profitability targets.
• Lead, coach, and develop Store Managers and Assistant Store Managers.
• Ensure strong manpower planning, succession planning, and leadership pipeline.
• Drive engagement, discipline, and performance management in line with company policies.

Standards, SOP & Compliance

• Ensure strict adherence to operational SOPs, food safety, hygiene, and local regulatory requirements.
• Conduct regular store audits and operational reviews.
• Implement continuous improvement initiatives to enhance store operations and customer experience.

Stakeholder & HQ Collaboration

• Act as the key point of contact between stores and HQ functions (HR, Training, Supply Chain, Marketing).
• Support implementation of brand initiatives, promotions, and system enhancements.
• Provide timely operational insights, reports, and recommendations to senior management.

Requirements

• Bachelor’s Degree in Business, Operations, Hospitality, or related field.
• Minimum 5–7 years of experience in multi-unit retail or F&B operations management.
• Strong understanding of end-to-end store operations, KPIs, and P&L drivers.
• Proven leadership capability managing large, frontline teams.
• Highly organised, data-driven, and hands-on problem solver.
• Excellent communication skills in English and Bahasa Malaysia (Mandarin is an advantage).
• Willing to travel frequently and support operations across multiple locations.

What We Offer

• Competitive salary package with performance-based incentives.
• Opportunity to play a key role in scaling a high-growth international coffee brand.
• Exposure to regional operations and structured career progression.
• Dynamic, fast-paced, and performance-driven work environment.