Director, Quality Engineering

rgare; Kuala Lumpur; On-site; MYR 250,000 - 380,000; Full time

Job summary

RGA, a Fortune 200 reinsurance company, seeks an EQA Practice Leader for APAC to oversee quality engineering across agile product teams, mentoring staff and shaping the QA roadmap.

You will lead distributed QA teams, drive automation and CI/CD alignment, and ensure testing supports enterprise goals while collaborating with Product Management, Development, Information Management, Enterprise Architecture, Engineering Enablement and Operations.

Qualifications

• Bachelor’s degree or equivalent in IT/related field.
• 15+ years in QA with at least 7 years in leadership roles.
• Experience building and leading distributed QA teams.
• Strong knowledge of QA methodologies, tools, and processes.
• Experience with cloud, containerized, and distributed environments.

Responsibilities

• Strategic Quality Planning and KPI reporting.
• Lead and mentor a team of quality engineers.
• Drive automation, AI-powered testing, and in-sprint improvements.
• Define standard test strategies for Agile delivery.
• Ensure QA metrics are tracked and aligned with goals.
• Collaborate with Product Management and Engineering across domains.
• Oversee defect management and quality delivery across teams.

Skills

Quality leadership

QA strategies

Automation mindset

Cloud testing

Education

Bachelor's Degree in Arts/Sciences or Technology

Tools

Qtest

Browserstack

Playwright/Typescript

Postman

REST Assured

Jenkins

GitHub Actions

Azure DevOps

Job description

You desire impactful work.

You're RGA ready

RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies , we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

The EQA Practice Leader will represent the Enterprise Quality Assurance (EQA) organization in the APAC region, reporting directly to the EQA Leader. The EQA Practice Leader is a technical hands-on leader responsible for overseeing the implementation and execution of quality engineering practices across agile product teams for multiple domains under an SVP. This leader will be an expert in implementing standard test strategies, managing QA professionals embedded in each domain product team, and providing mentorship and coaching to ensure consistent, high-quality delivery. Creates "big picture" QA architectural roadmap for automation design and implementation to guide development and test teams. As a key bridge between the EQA and delivery organization leadership and Technical Product owners, this role ensures alignment of testing efforts with enterprise quality objectives and product goals. Will require effective leadership, influencing, negotiation, collaboration, coaching and conflict management skills

What you will do

• Strategic Quality Planning: Contribute and execute on the long-term quality vision, aligning with company goals, and establishing key performance indicators (KPIs) to measure quality performance.
• Team Leadership: Leading and managing a team of quality engineers, assigning tasks, providing mentorship, and fostering a culture of continuous improvement.
• Process Improvement: Identifying opportunities for process optimization, analyzing data to identify root causes of quality issues, and implementing corrective actions to mitigate risks, improve product quality and QA productivity via automation and AI.
• Quality Engineering: Writing, reviewing and approving quality plans, inspection procedures, test automation, data management testing and testing protocols to ensure products consistently meet specifications.
• Compliance Management: Ensuring adherence to all relevant organization regulations, standards, and policies with the team.
• Collaborate with cross-functional teams, including Product Management, Development, Information Management, Enterprise Architecture, Engineering Enablement and Operations, to ensure quality is embedded in all phases of software development.
• Define and enforce standardized test strategies tailored to Agile delivery models and product roadmaps.
• Ensure that QA metrics are defined, tracked, and reported to measure the effectiveness of the QA processes.
• Spreadhead reduction of automation debt across teams and promoting in-sprint automation mindset.
• Ensure defect management and triaging practices are consistent across teams under the delivery center. Ensure that all software products meet or exceed customer expectations in terms of quality and reliability.

Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) or Technology or equivalent experience.
• 15+ Years Leading Quality Assurance functions including experience with the software development lifecycle, client consulting, software implementation with at least 7 years in a leadership role.
• Demonstrated experience attracting, leading, and developing staff in a geographically dispersed environment.
• Proven track record of managing and leading large, distributed QA teams.
• Extensive experience with QA methodologies, tools, and processes.
• Experience in test efforts for cloud (AWS/Azure), containerized (Docker), and distributed environments.
• Strong understanding of software development lifecycles and agile methodologies.
• Strong problem-solving skills and a customer-centric mindset. Creative with ability to "think outside the box" for long-term solution.
• Expert in Quality Engineering, test automation frameworks, and CI/CD integration using Jenkins, GitHub Actions etc.
• Hands-on knowledge of functional and non-functional testing tools and practices.
• Proven ability to lead distributed teams and influence senior stakeholders. Excellent communication, collaboration, and change management skills.
• Utilized Generative AI (GitHub Copilot, AppliTool) towards QA use cases.
• Test Management: Examples - Qtest, Browserstack, and others.
• Automation: Examples - Playwright/Typescript, Postman, REST Assured, Ready API, Python.
• CI/CD: Jenkins, GitHub Actions, Azure DevOps.
• Collaboration: Microsoft Teams, ADO.
• Reporting: Examples - Allure, Power BI, custom dashboards.
• Experience with ETL and Data Management testing and automation preferred.
• Data: Databricks, Informatica or other tools preferred.
• #LI-KW1

What you can expect from RGA:

Gain valuable knowledge from and expe