Director of Parent Relations

Stonyhurst International School, Penang; Penang; Vor Ort; MYR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Annual Leave

Medical Coverage

Group Insurance

Bonus

Parking

Regular Hours

Mondays - Fridays

Company Events

Zusammenfassung

Stonyhurst International School Penang is seeking a Director of Parent Relations to lead the parent engagement and relationship strategy, ensuring a positive experience for families throughout their time at the school.

You will work with Admissions, Marketing and the SLT to foster parental involvement, gather feedback, coordinate events, and support enrolment growth, while upholding safeguarding and community values.

Qualifikationen

• Experience in school or community relations preferred.
• Ability to coordinate with multiple stakeholders and staff.
• Strong communication and organizational skills.

Aufgaben

• Lead parent engagement strategy to enhance satisfaction and retention.
• Collaborate with Admissions, Marketing and SLT to align messaging.
• Organize family events, coffee mornings, and PTA initiatives.
• Maintain records of interactions and feedback for senior leaders.
• Support enrolment growth and community initiatives.

Kenntnisse

Parent Engagement

Communication

Stakeholder Mgmt

Event Planning

Jobbeschreibung

Stonyhurst International School Penang combines academic excellence with a deep commitment to personal growth. Inspired by the Jesuit principle of cura personalis-care for the whole person,we ensure every pupil receives the individual attention and support needed to flourish.

Located on 4.3 acres of coastal land with direct beach access, our purpose-built campus offers world-class facilities, including a 530-seat auditorium, music and dance studios, science laboratories, two libraries, an Astroturf field, and swimming pools. These exceptional spaces support creative, dynamic teaching and learning.

Our vibrant, inclusive community represents over 30 nationalities, welcoming pupils of all faiths and backgrounds. We celebrate Malaysia's cultural richness, integrating values education, community service, and a broad co-curricular programme that fosters leadership, compassion, and a sense of belonging.

Opened in 2022, Stonyhurst International School Penang is more than a place to work-it’s a community where teachers inspire pupils to become confident, compassionate, and curious learners, ready to make a positive impact on the world.

Job Role

The Director of Parent Relations will lead the school’s parent engagement and relationship strategy, ensuring a positive and consistent experience for families throughout their time at the school.

The role will focus on building strong parent relationships, improving parent satisfaction and retention, managing feedback, strengthening community engagement, and supporting enrolment growth. The Director will work closely with Admissions, Marketing, and the Senior Leadership Team to ensure parents feel informed, valued, and connected to the Stonyhurst community.

Key Responsibilities

Communication:

Serve as the primary point of contact for parents and guardians, efficiently disseminating information from the school administration. The parents under most circumstances are encouraged to discuss their child's progress and day to day questions directly to their child's teacher.

Relay parental feedback to relevant staff members to ensure continuous improvement.

Collaborate closely with the Friends of Stonyhurst (FOS) to maintain effective communication channels between the school, parents, and the broader community. To attend FOS meetings.

To work with SLT and ALT in ensuring that parents understand and embrace our mission and vision including and not limited to the virtues we uphold.

Promote Parental Involvement :

Develop and implement strategies to encourage parental engagement in school events, parent-teacher conferences, workshops, and volunteer opportunities. Run regular coffee mornings and events to establish a positive working relationship with parents. With SLT members attending where appropriate. The scope of engagement would include pro-actively identifying, and assisting to coordinate, any necessary support parents may require.

Help to foster a sense of community and collaboration among parents and the school.

Work collaboratively with FOS to organise joint initiatives and maximise parent participation.

Provide Support Services:

Offer assistance to families to address academic, social, emotional, or logistical challenges affecting their child's education.

Coordinate with the FOS to identify areas where additional support or resources may benefit families and strengthen relationships within the school community.

Develop Positive Relationships with Academic Staff:

Cultivate strong and positive relationships with teachers, administrators, and support personnel to facilitate effective collaboration and communication between the school and parents.

Gain In-Depth Understanding of Academic Curriculum:

Acquire a thorough understanding of the academic curriculum, including content standards, learning objectives, and assessment practices.

Gain a thorough understanding of how academics is run at Stonyhurst Penang and develop a working relationship with MLT.

Understand School Operations:

Gain an in-depth understanding of the school's administrative operations and key personnel.

The Parent Relations Director would report to the Principal, and will be required to work closely with the SLT such that (potential) parent facing interactions are coordinated and optimised, including being kept-in- the-loop on social media posts by the school, marketing initiatives, school trips, billings etc.

Plan and coordinate regular coffee mornings, meet-and-greet sessions, and other social events for parents.

Provide opportunities for informal networking, sharing experiences, and building a sense of community within the school.

Work closely with the PTA and school administration to schedule these events and ensure they align with the school calendar and other events being run.

Work collaboratively with Reception:

In conjunction with reception, be a presence in this area and coordinate with reception when a parent has a concern or request.

Be Present During Pick Up and Drop Off:

Attend morning and afternoon pick up and drop off times to engage with parents informally. Serve as a friendly presence, build relationships, gather feedback, address concerns, and promote upcoming events or initiatives. The role's success is dependent on being a visible presence, including the start and end of day, throughout the day and also events.

Attend Meetings:

Participate in meetings with parents, academic staff, and other stakeholders when and if required. Provide support, information, and facilitate communication between parties.

Source translators if necessary to ensure effective communication between non-English speaking parents and school staff.

Arrange exit interviews with parents who are leaving Stonyhurst Penang alongside the Principal.

Maintain Records and Data:

Keep accurate records of interactions with parents and feedback received and report these to the Principal/SLT.

Utilise this information to assess the effectiveness of parental engagement initiatives and identify areas for improvement.

Work with FOS to gather feedback from parents and evaluate the impact of joint activities and programs on parent satisfaction and involvement.

Maintaining organised records and data of interactions with parents, attendance at events, feedback etc. and then utilising such information to assess the effectiveness of the initiatives while identifying areas for improvement.

Feedback :

Where parents feel the school has been suboptimal and their concerns are reasonable and sensible, understanding the detailed reason/areas in order that the school can assess what measures could be taken in collaboration with SLT and the Principal

Benefits & Others:

• 18 days Annual Leave
• Shorter Working Hours on School Holidays
• Unlimited Medical Coverage
• Family Medical Treatment & Hospitalization
• Group Insurance
• Bonus
• Parking
• Regular Hours
• Mondays - Fridays
• Formal and Uniform (e.g. Shirts)
• Attractive Company Events.

In line with our Safeguarding and Safer Recruitment policy all staff members must consent to a full background and police vetting check along with supplying the details of 2 confidential referees one of which must be your current line manager.