Front of house and Admission Assistant

TENBY SCHOOLS PENANG; Penang; On-site; MYR 28,000 - 42,000; Full time

Job summary

Tenby Schools Penang is seeking a Front of House and Admissions Assistant to be the first welcoming point for students, parents and visitors, supporting the Admissions team with daily admin, school tours and enrolment activities.

Begin with our children and students. Our children and students are at the heart of what we do, while upholding safeguarding, wellbeing and professional standards across a vibrant international school community in Penang.

Qualifications

• Diploma or equivalent qualification in Administration, Business, Customer Service or related field preferred.
• Experience in reception, administration, customer service or admissions is an advantage.
• Experience in an international school or education environment would be an added advantage.

Responsibilities

• Welcome and assist parents, students, visitors and prospective families in a friendly and professional manner.
• Manage front desk enquiries, telephone calls, emails and general school enquiries.
• Direct visitors to the appropriate department or staff member.
• Maintain a professional and welcoming reception area.
• Support visitor registration and access procedures.
• Assist the Admissions team with enquiries from prospective parents and students.
• Support the collection and checking of admission documents and application forms.
• Maintain accurate and up-to-date admissions records and databases.
• Assist with appointment scheduling, follow-ups and general admissions administration.
• Coordinate with relevant departments regarding student visits, assessments and enrolment arrangements.
• Assist with and/or conduct school tours for prospective families when required.
• Ensure prospective parents receive a positive and informative introduction to the school.
• Coordinate with teachers and relevant staff during school tours.
• Prepare tour materials, information packs and other resources.
• Follow up with prospective families after tours where required.
• Support the organisation and smooth running of Admissions Days, Open Days and other school events.
• Welcome prospective families and assist them throughout the admissions process.
• Help coordinate student assessments, interviews and meetings on admissions days.
• Prepare registration materials, attendance lists, name tags and information packs.
• Provide general support to the Admissions team during busy periods and events.
• Assist with filing, scanning, data entry and document management.
• Prepare basic reports, trackers and correspondence when required.
• Maintain confidentiality of student and family information.
• Support other administrative duties assigned by the Admissions Manager or School Management.

Education

Diploma or equivalent qualification in Administration, Business, Customer Service or related field

Job description

Position: Front of house and Admission assistant

Purpose of Role

To provide a welcoming and professional first point of contact for students, parents, visitors and prospective families, while supporting the Admissions team with daily administrative tasks, school tours and admissions activities.

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences, and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Description of School

At Tenby Schools Penang, part of the International Schools Partnership (ISP) - a global network of 120+ schools across 23 countries, we are proud to offer an international and future-ready learning environment. Our diverse campus hosts students from over 30 countries, providing them with a world-class education and access to amazing facilities, including our state-of-the-
STEAM block.

With nearly 60 years of pioneering experience in international education in Malaysia, Tenby Schools Penang has established a reputation for excellence in staff development and delivering high-quality teaching and learning. What sets us apart is our unique integration of a Private Malaysian School and an International School, fostering a truly unified and inclusive educational experience.

Located on the island of Penang, we are one of the leading schools in the region. If you're looking for a vibrant, progressive, and supportive school community, we encourage you to explore more about Tenby Schools Penang.

Visit our website at http://www.tenby.edu.my/penang and follow us on social media to stay updated.

ISP Malaysia

ISP Malaysia operates the Tenby Schools, Asia Pacific Schools and Straits International Schools where we are strategically located covering the Klang Valley, Perak, Penang and Johor within Malaysia. Our experience in education excellence helps us provide amazing learning experiences for students as young as 3 years up to 18 years old. Our schools in Malaysia follow the international school curriculum comprising IGCSE and A-levels, starting at the kindergarten level, while 5 of the schools also offer the Malaysian National Curriculum. While the national and international schools and classrooms are separated, facilities and non-curricular activities are shared between the schools. With over 8,500 students, we have a 60-year history in the country providing education to students and have gained a reputation for excellence and high standards in education

A culture of engagement and trust, where staff contributions are recognised and valued.

A passionate and motivated team of professionals who put children at the heart of decision-making.

An embedded whole campus commitment to professional development and a commitment to serving others.

A peer network of like-minded teaching colleagues and support from non-academic staff.

Access to expertise, best practise sharing and learning opportunities across countries and cultures.

A commitment to employee well-being.

We also offer:

• Tuition fees discount for children of employees
• Medical outpatient and insurance benefits
• Personal Accident insurance coverage

Key Areas and Points of Responsibility

Front Desk & Reception

• Welcome and assist parents, students, visitors and prospective families in a friendly and professional manner.
• Manage front desk enquiries, telephone calls, emails and general school enquiries.
• Direct visitors to the appropriate department or staff member.
• Maintain a professional and welcoming reception area.
• Support visitor registration and access procedures.

Admissions Support

• Assist the Admissions team with enquiries from prospective parents and students.
• Support the collection and checking of admission documents and application forms.
• Maintain accurate and up-to-date admissions records and databases.
• Assist with appointment scheduling, follow-ups and general admissions administration.
• Coordinate with relevant departments regarding student visits, assessments and enrolment arrangements.

School Tours

• Assist with and/or conduct school tours for prospective families when required.
• Ensure prospective parents receive a positive and informative introduction to the school.
• Coordinate with teachers and relevant staff during school tours.
• Prepare tour materials, information packs and other resources.
• Follow up with prospective families after tours where required.

Admissions Days & Events

• Support the organisation and smooth running of Admissions Days, Open Days and other school events.
• Welcome prospective families and assist them throughout the admissions process.
• Help coordinate student assessments, interviews and meetings on admissions days.
• Prepare registration materials, attendance lists, name tags and information packs.
• Provide general support to the Admissions team during busy periods and events.

Administrative Support

• Assist with filing, scanning, data entry and document management.
• Prepare basic reports, trackers and correspondence when required.
• Maintain confidentiality of student and family information.
• Support other administrative duties assigned by the Admissions Manager or School Management.

• Excellent customer service and communication skills.
• Friendly, confident and professional personality.
• Good organisational and administrative skills.
• Ability to communicate effectively with parents, students and staff.
• Good attention to detail and accuracy.
• Able to manage multiple tasks and work in a busy school environment.
• Ability to work independently as well as part of a team.
• Professional appearance and positive attitude.

Qualifications & Experience

• Diploma or equivalent qualification in Administration, Business, Customer Service or a related field preferred.
• Previous experience in reception, administration, customer service or admissions is an advantage.
• Experience in an international school or education environment would be an added advantage.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.