Director of Food & Beverage

CROWNE PLAZA KLCC; Kuala Lumpur; Presencial; MYR 300.000 - 540.000; Tempo integral

Resumo da vaga

Crowne Plaza KLCC in Kuala Lumpur is seeking a Director of Food & Beverage to lead all F&B operations across outlets, ensuring exceptional guest experiences and high standards of quality, service, and hygiene. You will drive revenue, manage budgets, and mentor senior F&B teams to deliver on-brand service.

The role requires a strategic mindset, strong financial acumen, and proven leadership in hospitality. Excellent communication and a hands-on approach are essential to succeed in this dynamic

Qualificações

• Bachelor’s Degree in Hospitality Management or related field.
• Minimum 8-10 years of experience in F&B operations, with at least 3-5 years in a senior leadership role.
• Strong leadership and team management skills.
• Solid financial and business acumen.
• Excellent communication and interpersonal skills.
• Knowledge of food safety standards (HACCP, etc.).

Responsabilidades

• Oversee daily operations of all F&B outlets (restaurants, bars, banquet, in-room dining).
• Ensure service standards are consistently met in line with brand expectations.
• Monitor food quality, presentation, and service delivery.
• Develop and manage F&B budgets, forecasts, and financial plans.
• Drive revenue growth and profitability through strategic planning.
• Monitor costs (food cost, beverage cost, labor cost) and implement cost-control measures.
• Lead, coach, and develop F&B team members and managers.
• Ensure proper staffing levels and succession planning.
• Foster a positive and high-performance work environment.
• Ensure high levels of guest satisfaction and handle VIP/complaints professionally.
• Continuously improve service standards and guest engagement.
• Ensure compliance with food safety, hygiene, and health regulations.
• Maintain cleanliness and safety standards in all F&B areas.
• Develop innovative concepts, promotions, and menus.
• Collaborate with Sales & Marketing for events and campaigns.
• Analyze market trends and competitor activities.
• Oversee purchasing, stock control, and supplier relationships.
• Ensure proper inventory management and minimize wastage.

Conhecimentos

Leadership

Team management

Communication

Strategic thinking

Financial management

Customer focus

Problem solving

Formação

Bachelor’s Degree in Hospitality Management or related field

Descrição da vaga

The Director of Food & Beverage is responsible for overseeing all F&B operations, ensuring exceptional guest experience, maximizing revenue, and maintaining high standards of quality, service, and hygiene across all outlets.

The Director of Food & Beverage is responsible for overseeing all F&B operations, ensuring exceptional guest experience, maximizing revenue, and maintaining high standards of quality, service, and hygiene across all outlets.

Key Responsibilities

1. Operations Management

• Oversee daily operations of all F&B outlets (restaurants, bars, banquet, in-room dining).
• Ensure service standards are consistently met in line with brand expectations.
• Monitor food quality, presentation, and service delivery.

2. Financial Performance

• Develop and manage F&B budgets, forecasts, and financial plans.
• Drive revenue growth and profitability through strategic planning.
• Monitor costs (food cost, beverage cost, labor cost) and implement cost-control measures.

3. Team Leadership

• Lead, coach, and develop F&B team members and managers.
• Ensure proper staffing levels and succession planning.
• Foster a positive and high-performance work environment.

4. Guest Experience

• Ensure high levels of guest satisfaction and handle VIP/complaints professionally.
• Continuously improve service standards and guest engagement.

5. Compliance & Hygiene

• Ensure compliance with food safety, hygiene, and health regulations.
• Maintain cleanliness and safety standards in all F&B areas.

6. Strategic Planning

• Develop innovative concepts, promotions, and menus.
• Collaborate with Sales & Marketing for events and campaigns.
• Analyze market trends and competitor activities.

7. Inventory & Procurement

• Oversee purchasing, stock control, and supplier relationships.
• Ensure proper inventory management and minimize wastage.

Requirements

• Bachelor’s Degree in Hospitality Management or related field.
• Minimum 8-10 years of experience in F&B operations, with at least 3-5 years in a senior leadership role.
• Strong leadership and team management skills.
• Solid financial and business acumen.
• Excellent communication and interpersonal skills.
• Knowledge of food safety standards (HACCP, etc.).

Key Competencies

• Leadership & People Development
• Strategic Thinking
• Financial Management
• Customer Focus
• Problem Solving & Decision Making