Director, End User Computing & Application Support

Apex Equity Holdings Berhad; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Performance bonus

Medical coverage

Annual leave 20 days

Training & development

Governance exposure

Close to senior management

Collaborative culture

Job summary

Apex Equity Holdings Berhad is seeking a Manager, End User Computing & Application Support to lead EUC, IT service desk and business application support across the Group. You will own endpoint management, incident and service request processes and ensure service levels are met.

In this role you will coordinate with cybersecurity, infrastructure and application teams, manage a team of Level 1/2 support, and drive improvements to deliver reliable, secure and user‑friendly technology services

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems or related discipline.
• 7–10 years of relevant IT experience in end user computing, IT service desk and business application support.
• 3–5 years in a team lead or managerial capacity, managing a support team and vendors.
• Experience managing service desk operations and supporting enterprise business applications.
• ITIL Foundation or equivalent certification is highly desirable.
• Windows desktop environments; Microsoft 365 productivity environment; endpoint and device management technologies.
• Active Directory and identity concepts; endpoint security concepts; patch management and software distribution.
• IT Service Management tools and processes – Incident, Request, Problem and Change Management; remote support technologies.
• Strong customer and service orientation with ownership of issues and proactive problem solving.

Responsibilities

• Manage the complete lifecycle of desktops, laptops, mobile and other end-user devices to onboard quickly and keep users productive.
• Maintain endpoint standards and software deployments for a consistent computing environment.
• Coordinate endpoint patching, antivirus/EDR and security remediation with Cybersecurity and Infrastructure teams.
• Ensure EUC equipment is inventoried, tagged, tracked and securely disposed of upon offboarding.
• Manage Level 1 and Level 2 user support, logging and resolving incidents within SLAs.
• Establish support channels, response times and escalation paths delivering a professional user experience.
• Monitor ticket ageing, backlog and workload; drive corrective action to improve service performance.
• Provide Level 1 and Level 2 support for business applications and coordinate incidents with vendors.
• Investigate, diagnose and escalate application defects to internal teams with timely updates to users.

Skills

EUC management

IT service desk

Application support

Vendor management

ITIL

Education

Bachelor's Degree in IT or related

Tools

Active Directory

Microsoft 365

ITSM tools

Patch management

Job description

Apex Equity Holdings Berhad is seeking a Manager, End User Computing & Application Support to lead EUC, IT service desk and business application support across the Group. You will own endpoint management, incident and service request processes and ensure service levels are met.

In this role you will coordinate with cybersecurity, infrastructure and application teams, manage a team of Level 1/2 support, and drive improvements to deliver reliable, secure and user‑friendly technology services