Director, Compliance Hub Manager & Head of CATO Malaysia

RBC; Kuala Lumpur; On-site; MYR 300,000 - 600,000; Full time

Job summary

RBC in Malaysia seeks a Director, Compliance Hub Manager & Head of CATO to lead the Compliance Shared Services Malaysia team, overseeing monitoring, testing and surveillance activities and coordinating with global and regional leaders. The role serves as the senior escalation point and drives a culture of integrity across day-to-day operations.

The position includes managing engagement, training, and office presence, while supporting strategy development and framework alignment with RBC’s

Qualifications

• Experience in leading large Compliance teams and driving governance.
• Strong stakeholder management with regional coordination.
• Ability to develop and implement compliance strategy aligned with global objectives.

Responsibilities

• Escalation point for the RBC Compliance Shared Services Malaysia team.
• Drive integrity and transparent operations in day-to-day activities.
• Lead engagement, training and office presence for the Malaysia team.
• Support development and execution of Compliance strategy and framework for Malaysia.
• Identify opportunities to streamline workflows and eliminate inefficiencies.
• Provide guidance for time-critical issues and communicate outcomes clearly.
• Support regional expansion and development of the RBC Compliance Shared Services Malaysia team.
• Liaise with Functional Senior Leaders to align regional strategy with global objectives.
• Assist with annual financial planning, seating, recruitment and onboarding within Malaysia.

Job description

About the Opportunity

The Director, Compliance Hub Manager & Head of CATO, Malaysia is responsible for effectively controlling and managing the Compliance Shared Services teams within Malaysia. As part of this, the Head of CATO, Malaysia element of the role will provide direct line management and day-to-day operational management of the Monitoring, Testing and Surveillance activities (“Compliance Oversight Team”) performed locally, partnering with Functional Senior Leaders in relation to the strategic direction. As part of the Compliance Hub Manager element of the role, it will be the senior contact point for the teams in Malaysia, providing an escalation point for time-critical items which require resolution when an onshore manager cannot be contacted out-of-hours. The role will also support the creation of a cohesive culture and strong team environment for the RBC Compliance Shared Services Malaysia team, including engagement and office presence.

Working Hours

9.00AM - 6.00PM (Malaysia Time Zone GMT+8)

What will you do ?

• As the most senior individual in the Malaysia Compliance team, providing an escalation point for the RBC Compliance Shared Services Malaysia team .
• Driving a culture of integrity, promoting open, honest and transparent dealing in day-to-day operations.
• Supporting a strong team environment and cohesive culture across the RBC
• Compliance Shared Services Malaysia team, including engagement, training and office presence. In conjunction with the Compliance COO, Europe and APAC, responsibility for supporting the development and execution of the Compliance strategy and framework for Malaysia, in alignment with group-wide policies.
• Identifying opportunities and potential solutions to streamline workflows and eliminate inefficiencies
• Providing guidance and direction for time-critical items which require resolution when an Onshore Manager / Functional Senior Leader cannot be contacted out of hours. Communicate outcomes clearly to ensure issues are resolved satisfactorily and lessons are captured to prevent recurrence.
• Reviewing escalated issues from team members, assess urgency and complexity, and determine the appropriate resolution pathway.
• Supporting the strategic direction for the expansion and ongoing development of the RBC Compliance Shared Services Malaysia team in Malaysia.
• Liaising with the relevant Functional Senior Leaders and Compliance Management to ensure regional strategy supports global compliance objectives.

Job Description

The Director, Compliance Hub Manager & Head of CATO, Malaysia is responsible for effectively controlling and managing the Compliance Shared Services teams within Malaysia. As part of this, the Head of CATO, Malaysia element of the role will provide direct line management and day-to-day operational management of the Monitoring, Testing and Surveillance activities (“Compliance Oversight Team”) performed locally, partnering with Functional Senior Leaders in relation to the strategic direction. As part of the Compliance Hub Manager element of the role, it will be the senior contact point for the teams in Malaysia, providing an escalation point for time-critical items which require resolution when an onshore manager cannot be contacted out-of-hours. The role will also support the creation of a cohesive culture and strong team environment for the RBC Compliance Shared Services Malaysia team, including engagement and office presence.

Working Hours

9.00AM - 6.00PM (Malaysia Time Zone GMT+8)

What will you do ?

• As the most senior individual in the Malaysia Compliance team, providing an escalation point for the RBC Compliance Shared Services Malaysia team .
• Driving a culture of integrity, promoting open, honest and transparent dealing in day-to-day operations.
• Supporting a strong team environment and cohesive culture across the RBC
• Compliance Shared Services Malaysia team, including engagement, training and office presence. In conjunction with the Compliance COO, Europe and APAC, responsibility for supporting the development and execution of the Compliance strategy and framework for Malaysia, in alignment with group-wide policies.
• Identifying opportunities and potential solutions to streamline workflows and eliminate inefficiencies
• Providing guidance and direction for time-critical items which require resolution when an Onshore Manager / Functional Senior Leader cannot be contacted out of hours. Communicate outcomes clearly to ensure issues are resolved satisfactorily and lessons are captured to prevent recurrence.
• Reviewing escalated issues from team members, assess urgency and complexity, and determine the appropriate resolution pathway.
• Supporting the strategic direction for the expansion and ongoing development of the RBC Compliance Shared Services Malaysia team in Malaysia.
• Liaising with the relevant Functional Senior Leaders and Compliance Management to ensure regional strategy supports global compliance objectives.
• Providing support to the annual financial planning, seating plans, recruitment, onboarding and offboarding of RBC Compliance Shared Services Malaysia team members with the support of the local Compliance Business Manager and onshore managers.

Regional Oversight

• As the most senior individual in the Malaysia Compliance team, providing an escalation point for the RBC Compliance Shared Services Malaysia team .
• Driving a culture of integrity, promoting open, honest and transparent dealing in day-to-day operations.
• Supporting a strong team environment and cohesive culture across the RBC
• Compliance Shared Services Malaysia team, including engagement, training and office presence. In conjunction with the Compliance COO, Europe and APAC, responsibility for supporting the development and execution of the Compliance strategy and framework for Malaysia, in alignment with group-wide policies.
• Identifying opportunities and potential solutions to streamline workflows and eliminate inefficiencies
• Providing guidance and direction for time-critical items which require resolution when an Onshore Manager / Functional Senior Leader cannot be contacted out of hours. Communicate outcomes clearly to ensure issues are resolved satisfactorily and lessons are captured to prevent recurrence.
• Reviewing escalated issues from team members, assess urgency and complexity, and determine the appropriate resolution pathway.
• Supporting the strategic direction for the expansion and ongoing development of the RBC Compliance Shared Services Malaysia team in Malaysia.
• Liaising with the relevant Functional Senior Leaders and Compliance Management to ensure regional strategy supports global compliance objectives.
• Providing support to the annual financial planning, seating plans, recruitment, onboarding and offboarding of RBC Compliance Shared Services Malaysia team members with the support of the local Compliance Business Manager and onshore managers.

Compliance Oversight Team Leadership & Supervision

• Supervising and managing the Compliance Oversight Team
• Supporting the development and implementation of a comprehensive Compliance strategy and framework for the Compliance Oversight Team, aligned to RBC group standards.
• Managing the integration of compliance protocols across the Compliance Oversight Team .
• Ensuring appropriate reporting lines and clear accountability within the Compliance Oversight Team.
• Assessing and monitoring team capability, competence and capacity to perform the required Compliance activities, working with Functional Senior Leaders in relation