Compliance Manager - Malaysia Compliance Operations Team(001616)

Sunrate Pte. Ltd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A global payment platform is seeking a Compliance Manager for their team in Kuala Lumpur, Malaysia. This role involves overseeing the hiring, onboarding, and retention processes while ensuring operational consistency within the compliance operations. The ideal candidate should have proven experience in people management and compliance, possess strong organizational and communication skills, and be able to manage high-volume hiring effectively. The position offers opportunities for collaboration across various departments.

Qualifications

• Proven experience in people management and compliance operations.
• Strong organizational skills with ability to manage high-volume hiring in Malaysia.
• Excellent communication and stakeholder management skills.
• Strong attention to detail and ability to track metrics.
• Collaborative mindset and ability to work effectively across departments.

Responsibilities

• Own the end-to-end hiring process for the Malaysia Compliance Operations Team.
• Coordinate onboarding logistics and ensure smooth integration of new hires.
• Support retention strategies and staff development initiatives.
• Supervise day-to-day activities of compliance staff in collaboration with Team Leads.
• Liaise with HR, Operations, Product, Tech, and other business teams.
• Provide regular updates to Head of Compliance on hiring progress.

Skills

People management

Compliance operations

Organizational skills

Communication skills

Detail-oriented

Stakeholder management

Collaborative mindset

Job description

Compliance Manager - Malaysia Compliance Operations Team(001616)

• Full Time

SUNRATE is a global payment and treasury management platform for businesses worldwide. Founded in 2016, SUNRATE has been recognised as a leading solution provider and has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting‑edge proprietary platform, extensive global network, and robust APIs.

With its global business headquarters in Singapore and offices in Hong Kong, Jakarta, London, and Shanghai, SUNRATE partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan. SUNRATE is also the principal member of Mastercard, Visa, and UPI.

The Compliance Manager is responsible for driving the growth and operational readiness of the Malaysia Compliance Operations Team. The role’s primary KPI is hiring and onboarding, while also ensuring operational consistency, staff engagement, retention, and cross‑departmental coordination.

What you’ll be spending your time on:

• Talent Acquisition & Headcount Delivery
  Own the end‑to‑end hiring process for the Malaysia Compliance Operations Team
  Work with Head of Compliance on roles, headcount planning, and hiring priorities
  Source, screen, and coordinate interviews; track hiring metrics to meet team expansion targets
• Onboarding & Integration
  Coordinate onboarding logistics and ensure smooth integration of new hires
  Work with Team Leads to align training schedules and knowledge handovers
  Monitor early engagement and performance of new hires
• Retention & Team Engagement
  Support retention strategies and staff development initiatives
  Act as first point of contact for team concerns and engagement
  Foster a positive, accountable, and high‑performing team culture
• Operational Oversight
  Supervise day‑to‑day activities of compliance staff in collaboration with Team Leads
  Ensure workloads are balanced, deadlines are met, and SOPs are followed
  Track team KPIs (productivity, quality, turnaround times)
• Cross‑Departmental Collaboration
  Liaise with HR, Operations, Product, Tech, and other business teams to support hiring and operational coordination
  Ensure resources and processes are aligned to enable rapid team growth
  Escalate cross‑functional issues affecting hiring or operations
• Reporting & Escalation
  Provide regular updates to Head of Compliance on hiring progress, team performance, and operational readiness
  Escalate operational challenges, resourcing gaps, or retention risks

For this role you'll also have:

• Proven experience in people management and compliance operations
• Strong organisational skills with ability to manage high‑volume hiring in Malaysia
• Excellent communication and stakeholder management skills
• Strong attention to detail and ability to track metrics
• Collaborative mindset and ability to work effectively across departments