Director, Client Consulting

Visa Inc.; Kuala Lumpur; On-site; MYR 270,000 - 480,000; Full time

Job summary

Visa Inc. in Malaysia seeks a Consulting Director to lead end-to-end engagements for key issuing, acquiring, merchant and fintech clients.

You will define project scope, manage client inputs, analyze data, and present actionable recommendations while collaborating with cross-functional teams. The role covers payment strategy, portfolio design, value proposition refresh, people enablement, and digital payments initiatives, with data-driven insights and potential AI model deployments.

Qualifications

• Minimum 12 years of relevant experience in consulting, corporate strategy, banking or business management.
• Senior-level experience in Big 4, MBB or boutique firms and equivalent players is valued.
• Good knowledge of the payments industry landscape and developments in Malaysia.
• Excellent client relationship management with strong sales orientation and experience in selling major projects to senior management.
• Robust experience in execution and implementation, driving initiatives to deliver concrete business impact or value (cost savings, new product launch, revenue uplift).
• Superior analytical and problem-solving skills with intellectual rigor.
• Strong team orientation, collaborative, diplomatic and flexible in a matrixed organization.
• Excellent presentation skills and strong oral/written capabilities.
• Self-motivated, results-oriented with ability to progress multiple projects concurrently.
• Strong commercial acumen and ROI-focused experience.
• Exposure to customer experience design and design thinking.

Responsibilities

• Contribute to the development of Visa Consulting offerings and engagement delivery in Malaysia to help Visa clients protect and grow payments.
• Develop trusted advisor relationships with client senior executives through impactful consulting engagements.
• Partner with peers in product, marketing, risk and innovation to execute projects leveraging Visa resources.
• Prepare client proposals and project plans with clear scope, deliverables, and responsibilities.
• Deliver project engagements by preparing materials including interview guides, data requirements, concepts and frameworks.
• Conduct industry research to distill insights relevant to client problems.
• Create compelling presentations to illustrate findings and recommendations in engagements.
• Support Thought Leadership projects on the future of payment for clients and partners.

Skills

Consulting leadership

Payments industry

Client relationship

Sales orientation

Communication skills

Job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What a Consulting Director does at Visa:

We are looking for an individual to join us as a Consulting Director in the VCA team based in Malaysia. This individual will act as the overall program head to deliver end-to-end consulting engagements for our key issuing, acquiring, merchant & fintech clients. Typically, the individual will closely interact & work with the client team gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.

The program will include initiatives that cover payment strategy review and roadmap design, portfolio and product-market fit assessment, customer value proposition design and refresh, people and talent enablement, digital payments wallet assessment and launch, mobile banking app diagnostics and enhancement, and other growth initiatives. It will also cover improving customer engagement on client portfolios powered by Visa’s data, collaborating closely with the data science teams on building data-driven solutions (e.g. AI model deployment).

The Consulting Director will be responsible for identifying potential clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects and building new practice solutions.

• Contribute to the development of VCA’s consulting offerings and engagement delivery in Malaysia to help Visa clients protect and grow payments
• Develop trusted advisor relationships with client senior executives through impactful consulting engagements
• Partner with peers in other functional areas (e.g. product, marketing, risk, innovation) to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
• Participate in delivering project engagements by preparing project materials including interview guides, data requirements, concepts, frameworks
• Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand
• Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
• Support Thought Leadership projects on the future of payment to our clients and partners

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

We are looking to hire the ideal candidate who have already accumulated strong consulting experience and will be curious about the payments industry and keen to work alongside an experienced payments team. You will be client-driven – you are comfortable managing a project end-to-end, and you relish the opportunity to work closely with clients to influence their future performance. Essential specific skillset and experience required

• Minimum 12 years of relevant experience in consulting, corporate strategy, banking or business management.

Senior-level experience in Big 4, MBB or Boutique consulting firms and equivalent players is valued

• Good knowledge of the payments industry landscape and developments, consumer trends and regulatory changes in Malaysia
• Excellent client relationship management with strong sales orientation and experience in selling major projects and ideas to senior management
• Robust experience in execution and implementation, driving initiatives to deliver concrete demonstrated business impact or value (e.g. cost savings, new product launch, revenue uplift, etc.)
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organization
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Strong detail orientation, ensuring the highest level of quality and rigor in reports and data analysis
• Proven ability to drive innovation and lead change in successful top tier companies
• Exposure to customer experience design (using human cantered design and design thinking)
• Strong undergraduate academic accomplishment

What will also help:

• Direct relevant experience in consulting roles and or payment, technology or financial services firms leading and executing large high impact client projects

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Unlock job insights

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Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories History1958 Bank of America launches the BankAmericard California with an innovative “revolving credit” feature. 1973 Visa launches the first electronic authorization system, followed a year later by an electronic clearing and settlement system, the precursor to VisaNet. 1974 The International Bankcard Company (IBANCO) is formed to administer the BankAmericard program internationally. 1976 BankAmericard changes its name to Visa, a simple, memorable name that is pronounced the same in every language, and adopts the blue-and-gold flag. 1983 Building on its “any time, anywhere” promise, Visa launches a global ATM network, providing 24-hour cash access to cardholders around the world and contributing to the convenience of modern business and leisure travel. 1986 Visa becomes the first payment card system to offer multiple-currency clearing and settlement, providing financial institutions with faster restitution methods and greatly increasing transaction efficiency. 1993 Visa is the first to apply state-of-the‑art neural network technologies to payments, potentially reducing the incidence of card fraud. In the same year, Visa offers the first international prepaid card, Visa TravelMoney. 1997 Visa’s annual global sales volume reaches $1 trillion, a significant milestone for the payments industry. 2001 Visa’s annual global sales volume reaches the $2 trillion milestone. 2004 Visa’s global debit volume surpasses credit. 2005 Visa updates its brand identity with a new look to better reflect new payment opportunities, such as mobile and contactless. 2007 Visa launches the Visa mobile platform, a business and technology framework for facilitating the adoption of mobile payments and value-added services. 2007 Visa announces the completion of the company’s corporate restructuring, creating a new global corporation called Visa Inc. 2008 Visa completes the largest initial public offering in U.S. history and begins trading publicly on the New York Stock Exchange under the ticker symbol “V.”

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories History1958 Bank of America launches the BankAmericard California with an innovative “revolving credit” feature. 1973 Visa launches the first electronic authorization system, followed a year later by an electronic clearing and settlement system, the precursor to VisaNet. 1974 The International Bankcard Company (IBANCO) is formed to administer the BankAmericard program internationally. 1976 BankAmericard changes its name to Visa, a simple, memorable name that is pronounced the same in every language, and adopts the blue-and-gold flag. 1983 Building on its “any time, anywhere” promise, Visa launches a global ATM network, providing 24-hour cash access to cardholders around the world and contributing to the convenience of modern business and leisure travel. 1986 Visa becomes the first payment card system to offer multiple-currency clearing and settlement, providing financial institutions with faster restitution methods and greatly increasing transaction efficiency. 1993 Visa is the first to apply state-of-the‑art neural network technologies to payments, potentially reducing the incidence of card fraud. In the same year, Visa offers the first international prepaid card, Visa TravelMoney. 1997 Visa’s annual global sales volume reaches $1 trillion, a significant milestone for the payments industry. 2001 Visa’s annual global sales volume reaches the $2 trillion milestone. 2004 Visa’s global debit volume surpasses credit. 2005 Visa updates its brand identity with a new look to better reflect new payment opportunities, such as mobile and contactless. 2007 Visa launches the Visa mobile platform, a business and technology framework for facilitating the adoption of mobile payments and value-added services. 2007 Visa announces the completion of the company’s corporate restructuring, creating a new global corporation called Visa Inc. 2008 Visa completes the largest initial public offering in U.S. history and begins trading publicly on the New York Stock Exchange under the ticker symbol “V.”