Director, Centre for Quality Assurance

Cyberjaya; Malaysia; On-site; MYR 180,000 - 280,000; Full time

Job summary

The University in Cyberjaya seeks a Director of Quality Assurance to lead strategic quality initiatives across academic and administrative domains. You will shape policies, coordinate audits, and drive accreditation efforts to meet national and international standards.

Ideal candidates will have a strong background in higher education quality, substantial leadership experience, and fluency in English and Malay to engage diverse stakeholders effectively.

Qualifications

• Bachelor’s Degree in any discipline required.
• Knowledge of quality assurance and accreditation standards.
• 10 years of relevant experience in higher education or quality.
• Experience in management leading a department and strategic planning.
• Strong written and spoken English and Malay communications.

Responsibilities

• Develop and implement the University’s quality assurance strategy.
• Lead policies, frameworks, and procedures for quality assurance.
• Promote continuous quality improvement across the University.
• Advise senior management on quality and institutional performance.
• Coordinate internal and external audits and accreditation processes.
• Manage Quality Management System and performance indicators.
• Lead institutional effectiveness reviews and reports.
• Represent the University in national and international QA forums.

Skills

Quality assurance

Higher education

Management

Strategic planning

Communication English

Communication Malay

Education

Bachelor’s Degree

Master’s degree advantage

Job description

The Director ensures that academic and administrative activities comply with national regulatory requirements, accreditation standards, and international best practices while fostering a culture of excellence, accountability, and continuous improvement across the institution.

Key Responsibilities

1. Strategic Leadership

• Develop and implement the University’s quality assurance strategy aligned with the institutional strategic plan.
• Lead the formulation, review, and implementation of quality assurance policies, frameworks, and procedures.
• Promote a culture of continuous quality improvement throughout the University.
• Advise senior management on quality-related matters and institutional performance.

2. Academic Quality Assurance

• Oversee quality assurance processes for academic programmes, including programme approval, review, monitoring, and enhancement.
• Coordinate internal and external academic audits.
• Monitor compliance with national higher education regulations and accreditation requirements.
• Ensure programme learning outcomes and graduate attributes meet institutional and professional standards.

3. Accreditation and Regulatory Compliance

• Coordinate institutional and programme accreditation exercises.
• Liaise with government agencies, accreditation bodies, professional councils, and external auditors.
• Ensure timely submission of reports and documentation required by regulatory authorities.
• Monitor compliance with relevant quality standards and legislation.

4. Quality Management Systems

• Develop and maintain the University’s Quality Management System (QMS).
• Establish quality performance indicators and monitoring mechanisms.
• Coordinate institutional self-assessment and benchmarking initiatives.
• Recommend improvements based on audit findings and performance evaluations.

5. Institutional Assessment and Enhancement

• Lead institutional effectiveness reviews.
• Analyse quality performance data and prepare reports for university management.
• Coordinate student feedback, graduate employability studies, stakeholder surveys, and quality improvement initiatives.
• Monitor implementation of corrective and preventive actions.

6. Policy Development

• Develop, review, and update quality assurance policies and procedures.
• Ensure policies align with national and international quality assurance frameworks.
• Promote standardisation of academic and administrative processes.

7. Capacity Building

• Organise quality assurance training, workshops, and seminars for academic and administrative staff.
• Provide guidance on curriculum quality, assessment practices, and continuous improvement.
• Promote awareness of quality standards across the University.
• Identify institutional quality risks and recommend mitigation strategies.
• Monitor compliance risks relating to academic standards and governance.
• Support institutional risk management processes related to quality assurance.

9. Leadership and Administration

• Manage the Centre for Quality Assurance, including staff supervision, budgeting, and resource planning.
• Prepare annual operational plans and reports.
• Foster collaboration with faculties, schools, centres, and administrative departments.
• Represent the University in national and international quality assurance forums.

Skills and Experiences

• Candidate must possess at least a Bachelor’s Degree in any discipline. Master’s degree qualification would be an advantage.
• Well-equipped with knowledge and expertise in quality assurance, including training and learning of accreditation standards.
• 10 years of relevant working experience in higher education industry or other quality.
• Experience in a management role, leading a department with strategic planning skills. Possess excellent written and spoken communication skills in English and Malay language.
• Ability to develop and maintain effective relationships with different stakeholders in order to foster trust and influence key decisions.