Digital Workplace Messaging Analyst

Rhian_Convatec; Kuala Lumpur; Hybrid; MYR 48,000 - 65,000; Full time

Job summary

A leading company in medical technologies is seeking a DW Messaging Analyst to provide support for their global Digital Workplace Messaging team. The role requires technical expertise in Microsoft Exchange and includes responsibilities for maintaining the messaging infrastructure, investigating incidents, and ensuring governance policies are followed. Ideal candidates will possess relevant education and certifications, along with at least 1 year of experience in a messaging role.

Qualifications

• Min. 1 year of experience in Messaging-related role.
• Ideally certifications in Microsoft Exchange both online and on-premises.
• Proven experience in a global organization.

Responsibilities

• Administer and maintain the Messaging infrastructure and services.
• Investigate and fix incidents as 2nd level support.
• Prepare reports and submit to leadership.

Skills

Technical knowledge of Microsoft Exchange

Knowledge of email authentication protocols

Experience in handling transactional email systems

Education

Relevant tertiary education & certifications

Tools

Exchange Online

Exchange EOP

Job description

About Us


Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.

Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

To learn more about Convatec, please visit http://www.convatecgroup.com

Intro

Our APAC GBS supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed.

About Role

The DW Messaging Analyst role integrates our global Digital Workplace Messaging team within the remit of IT Ops. You will act as a 2nd Level Support point for all matters relating to Messaging. You will also participate project delivery globally as part of the DW team.

This position requires technical knowledge of Microsoft Exchange and Exchange Online. Experience working in Shared Services environment is advantageous.

To be successful in this role you will have:

• Administer and maintain the Messaging infrastructure and services

• Update Logs, prepare reports and submit to Leadership

• Apply governance policies and best practices

• Investigate and fix incidents

• Support 2nd level requests and escalations

• Administering Hybrid Exchange environments with multiple AD forests

About You

• Relevant tertiary education & certifications with min. 1 year experience in Messaging-related role

• Ideally certifications in Microsoft Exchange both online and on-premises

• Proven experience in a global organization and knowledge of hybrid Exchange infrastructures

• Experience in the management of transactional email systems

• Knowledge in the setup of email authentication and authorization protocols (SPF, DKIM and DMARC)

• Knowledge of enterprise level mail relay systems

• Knowledge of Exchange EOP, ATP and DLP

Outro

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.

This is stepping up to a challenge.

This is work that’ll move you

#LI-SA1

#LI-Hybrid

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [e-mail].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!