Digital Projects & eCommerce Manager - Home Appliances

JAC Recruitment International; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

JAC Recruitment International is seeking a Digital Projects & eCommerce Manager in Kuala Lumpur to drive strategic development and daily optimization of core sales platforms. Lead end-to-end digital transformation projects and collaborate with IT, Product, Design and Marketing to align initiatives with business goals.

You will oversee promotions, manage platform performance, and support cross-functional teams to maximize revenue and efficiency.

Qualifications

• Degree/Diploma in Business, IT, Marketing or equivalent practical experience.
• Good understanding of eCommerce user flows and digital touchpoints.
• Familiar with CMS and issue-tracking tools like Jira/ServiceNow.
• Strong leadership, stakeholder management and interpersonal skills.
• Excellent organizational and planning abilities.
• Strong system administration and project management skills.
• Experience in eCommerce, app management, digital marketing, or IT support.

Responsibilities

• Content & Catalogue Maintenance: upload/update digital assets, product details, and marketing copy on platforms.
• Promotion Execution & Setup: configure discount codes and offers on Digital Sales App and eCommerce platform.
• First-Level Troubleshooting & Ticket Support: monitor feedback, log issues, resolve basic platform queries.
• IT Ticket Escalation & UAT Testing: liaise with IT for escalations and testing.
• Operational Data & Log Tracking: gather usage data and promo performance statistics.
• Administrative & Project Support: schedule vendor meetings, document minutes, prepare user guides.

Skills

Leadership

Stakeholder management

Organizational skills

Project management

Digital marketing

Communication

Education

Bachelor's or Diploma in Business/IT/Marketing

Tools

CMS

Jira

ServiceNow

Job description

About the company

A leading direct sales and consumer products organization is seeking a Digital Projects & eCommerce Manager to drive the strategic development, optimization, and daily operational excellence of the company's core sales platforms (Digital Sales App & eCommerce platform). The Senior Project Manager will lead end-to-end digital transformation projects, oversee system and process enhancements, manage platform promotions, and collaborate cross-functionally with IT, Product, Design, and Marketing teams to ensure digital initiatives align with business goals, improve efficiencies, and maximize revenue Must be sensitive to market changes and able to propose strategic plans, projects, or promotions to improve company sales performance.

Responsibilities

• Content & Catalogue Maintenance: Coordinate with Product, Design, and Marketing teams to upload, update, and audit digital assets, product details, and marketing copy on the platforms on a regular basis

• Promotion Execution & Setup: Configure, test, and manage the availability of promotional codes, discount schemes, and sales offers on the Digital Sales App and eCommerce platform.

• First-Level Troubleshooting & Ticket Support: Monitor user feedback, log technical bugs or operational issues reported by internal/external users, and resolve first-level platform queries.

• IT Ticket Escalation & UAT Testing: Liaise with the IT Department to escalat

• Operational Data & Log Tracking: Assist in gathering daily platform usage data, system error logs, and promotional performance statistics for regular department reporting.

• Administrative & Project Support: Provide administrative support for project activities, including scheduling vendor meetings, documenting meeting minutes, and preparing preliminary user guides or documentation.

Requirements

• Degree/Diploma in Business, Information Technology, Marketing, or equivalent practical experience

• Good understanding of eCommerce user flows, mobile applications, and digital customer touchpoints.

• Basic familiarity with Content Management Systems (CMS) and issue-tracking platforms (e.g., Jira, ServiceNow)

• Excellent leadership, stakeholder management, and interpersonal skills.

• Strong organizational and planning skills.

• Strong system administrative skills.

• Project management skills.

• Strong leadership skills.

• Min. 2 years of operational experience in eCommerce, app management, digital marketing, or IT support. Familiar to sales process (pre-sales & post sales).