Digital Learning & Agency Transformation Lead

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Miscellaneous allowance

Monthly Incentive

Free Oversea Convention

Job summary

Zurich Life Insurance Malaysia Berhad is seeking a Training Lead to identify and analyze training needs and to design, develop and deliver a wide spectrum of training solutions for agents and other business customers.

You will collaborate with underwriting to ensure licensing compliance, manage training materials and measure effectiveness, and drive impactful learning initiatives aligned with business goals.

Qualifications

• Knowledge of product line requirements and how to apply them to training.
• Familiarity with sales channels and how training supports channel effectiveness.
• Understanding customer needs to tailor training programs.

Responsibilities

• Identify and analyze training needs.
• Design, develop and deliver a wide spectrum of training solutions, including online training and webinars.
• Conduct analysis of the effectiveness of training interventions and prepare documentation-presentations on the outcomes of training.
• Work with Underwriting to ensure compliance with underwriting guidelines and audits.
• Work with customers when needed to follow proper licensing procedures.
• Manage the development and distribution of material brochures.
• Enhance business through consulting with key customers.
• Ensure the successful completion of projects by maintaining continuing dialogue with business unit sponsors during implementation of major projects.
• Diagnose and develop expert recommendations to solve unique business unit and customer problems.
• Lead complex technical or long-term (over 6 months) business projects to implement new or changed systems, programs or products.
• Investigate, recommend and implement leading edge technical solutions when they meet customer needs.

Skills

Knowledge of Product Line

Knowledge of Sales Channels

Understanding Customer Needs

Customer Centricity

Job description

To identify and analyze training needs and provide training to agents and-or other business customers to ensure legal and licensing compliance.

Key Accountabilities

• Manage the function that provides training to agents and-or other business customers.
• Identify and analyze training needs.
• Design, develop and deliver a wide spectrum of training solutions, including on-line training and webinars.
• Conduct analysis of the effectiveness of training interventions and prepare documentation-presentations on the outcomes of training.
• Work with Underwriting to ensure compliance with underwriting guidelines and audits.
• Work with customers when needed to follow proper licensing procedures.
• Manage the development and distribution of material brochures.
• Enhance business through consulting with key customers.
• Ensure the successful completion of projects by maintaining continuing dialogue with business unit sponsors during implementation of major projects.
• Diagnose and develop expert recommendations to solve unique business unit and customer problems.
• Lead complex technical or long-term (over 6 months) business projects to implement new or changed systems, programs or products.
• Investigate, recommend and implement leading edge technical solutions when they meet customer needs.

Performance Management and Accountabilities

• Demonstrate commitment to corporate values.
• Take accountability for participating in the performance management cycle.
• Take action to improve performance on the job.
• Assist and support co-workers.
• Take action to manage own personal development.

Skills

Functional Skills

• Knowledge of Product Line - Proficiency Level 2
• Knowledge of Sales Channels - Proficiency Level 2
• Understanding Customer Needs - Proficiency Level 2
• Customer Centricity - Proficiency Level 2

Cross Functional Skills

• Business Acumen - Proficiency Level 2
• Change Management - Proficiency Level 2
• Customer Service - Proficiency Level 2
• Effective Communication - Proficiency Level 2

Perks and benefits

• Miscellaneous allowance
• Monthly Incentive
• Free Oversea Convention

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Zurich is one of the world’s leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.