Agency Growth & Development Lead

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Monthly Incentive

Miscellaneous allowance

Free Oversea Convention

Job summary

Zurich Life Insurance Malaysia Berhad is seeking a proactive professional to identify and analyze the training needs of business customers, delivering a wide spectrum of training solutions and providing advice to enable customers to solve problems or improve business performance.

You will assess gaps, design interventions, and collaborate with product and sales teams to tailor programmes that drive results across markets.

Qualifications

• Knowledge of Product Line
• Knowledge of Sales Channels
• Understanding Customer Needs
• Customer Centricity
• Business Acumen
• Change Management
• Customer Service
• Effective Communication
• Problem Solving
• Relationship Management

Responsibilities

• Facilitate licensing appointment process for companies/individuals needing insurance licenses
• Provide input for training manuals, brochures and related materials
• Provide technical advice to help customers solve problems or improve business
• Develop and maintain positive customer relationships through regular meetings when no initiative is underway
• Anticipate customer needs and monitor trends to recommend changes
• Resolve technical issues within the function or unit
• Analyze needs and develop improvements for processes, customer service or products
• Lead short-term (3 to 9 months) projects

Skills

Product knowledge

Sales channels

Understanding customer needs

Customer centricity

Business acumen

Change management

Customer service

Effective communication

Problem solving

Relationship management

Job description

To identify and analyze the training needs of business customers, delivering a wide spectrum of training solutions and provide advice to enable customers to solve a problem or improve business.

Nature of Work

Key Accountabilities

• Facilitate the licensing appointment process for companies and-or individuals that require insurance licenses in the various states for the sale of products.
• Provide input for the development of training manuals, coverage brochures, and other related matters.
• Provide technical advice that enables a customer to solve a problem or improve business.
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
• Anticipate customer needs, monitor trends to recommend changes.
• Resolve technical issues within function or unit.
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
• Lead short-term (3 to 9 months), defined scope projects.

Performance Management and Accountabilities

• Demonstrate commitment to corporate values.
• Take accountability for participating in the performance management cycle.
• Take action to improve performance on the job.
• Assist and support co-workers.
• Take action to manage own personal development.

Skills

Functional Skills

• Knowledge of Product Line - Proficiency Level 2
• Knowledge of Sales Channels - Proficiency Level 2
• Understanding Customer Needs - Proficiency Level 2
• Customer Centricity - Proficiency Level 2

Cross Functional Skills

• Business Acumen - Proficiency Level 2
• Change Management - Proficiency Level 2
• Customer Service - Proficiency Level 2
• Effective Communication - Proficiency Level 2
• Problem Solving - Proficiency Level 3
• Relationship Management - Proficiency Level 2

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Perks and benefits Miscellaneous allowance Monthly Incentive, Free Oversea Convention