Marketing Manager - North

Zurich Life Insurance Malaysia Berhad; Seberang Perai; On-site; MYR 90,000 - 105,000; Full time

Benefits offered by this job

Miscellaneous allowance

Monthly Incentive

Free Oversea Convention

Job summary

Zurich Life Insurance Malaysia Berhad in Malaysia seeks a client-focused operations professional to manage day-to-day activities in the Penang region, drive business targets, and support strategic objectives.

You will analyze customer needs, lead short-term projects, build strong relationships, and provide technical guidance on products, claims, and loss-prevention initiatives while enabling process improvements across the organization.

Responsibilities

• Manage day-to-day operations within the assigned territory to achieve operational targets and strategic business objectives.
• Analyze business and customer needs, identifying opportunities to enhance processes, customer experience, and product offerings.
• Lead and deliver short-term projects (3 to 9 months) with defined scope, objectives, and outcomes.
• Develop, strengthen, and maintain profitable relationships with both new and existing customers.
• Support customers on loss prevention initiatives, claims-related matters, and product knowledge training.
• Conduct training and knowledge-sharing sessions for customers and internal business units on products and services.
• Provide technical consultation and practical solutions to address customer challenges and improve business performance.
• Build and sustain strong customer relationships through regular engagement and proactive account management.
• Anticipate customer needs and monitor market trends to recommend improvements and business opportunities.
• Investigate and resolve technical issues within the function, ensuring timely and effective solutions.

Job description

• Manage day-to-day operations within the assigned territory to achieve operational targets and strategic business objectives.
• Analyze business and customer needs, identifying opportunities to enhance processes, customer experience, and product offerings.
• Lead and deliver short-term projects (3 to 9 months) with defined scope, objectives, and outcomes.
• Develop, strengthen, and maintain profitable relationships with both new and existing customers.
• Support customers on loss prevention initiatives, claims-related matters, and product knowledge training.
• Conduct training and knowledge-sharing sessions for customers and internal business units on products and services.
• Provide technical consultation and practical solutions to address customer challenges and improve business performance.
• Build and sustain strong customer relationships through regular engagement and proactive account management.
• Anticipate customer needs and monitor market trends to recommend improvements and business opportunities.
• Investigate and resolve technical issues within the function, ensuring timely and effective solutions.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

Unlock job insights

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Perks and benefits

• Miscellaneous allowance
• Monthly Incentive
• Free Oversea Convention