Digital Insights & Analytics

Spritzer; Taiping; Hybrid; MYR 90,000 - 120,000; Full time

Job summary

Jora Malaysia is seeking a Digital Insights & Analytics professional to consolidate and analyze performance data across digital channels and track KPIs. You will own monthly performance reporting and translate findings into actionable recommendations for digital, brand and e-commerce teams.

You will build cross-functional insight-sharing sessions, analyze campaigns and always-on activity, and partner with agencies to validate data accuracy. Strong communication to stakeholders is essential.

Qualifications

• Experience in digital analytics across social, campaigns, website, EDM, KOL, social commerce.
• Ability to validate reported numbers and ensure data accuracy.
• Strong written and verbal communication for cross-functional presentation.

Responsibilities

• Consolidate and analyse performance data across digital channels to track KPIs.
• Own monthly performance reporting and convert it into actionable recommendations for Digital, Brand and e-Commerce.
• Build and run cross-functional insight-sharing sessions to drive planning decisions beyond reporting.
• Analyze campaign and always-on performance and advise on budget allocation/optimization directions.
• Own social listening and surface consumer sentiment signals for planning.
• Collaborate with agencies to validate numbers and ensure data accuracy.
• Present findings to both technical and non-technical stakeholders to drive decisions.

Skills

Consumer behavior

Ambiguity management

Agency partnerships

Communication

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Genuine curiosity about consumer behavior and digital/social platform trends
• Comfortable navigating ambiguity and evolving workflows; proactive and adaptable
• Able to partner with agencies to validate reported numbers and ensure data accuracy
• Strong written and verbal communication for cross-functional presentation
• Digital Insights & Analytics (Permanent, Hybrid):
• Consolidate and analyze performance data across digital channels (social, campaigns, website, EDM, KOL, social commerce) to track against KPIs
• Own monthly performance reporting and convert it into actionable recommendations for Digital, Brand and e-Commerce
• Build and run a regular cross-functional insight-sharing session that drives real planning decisions, not just report distribution
• Analyze campaign and always-on performance, and recommend budget allocation/optimization direction
• Own social listening and surface consumer sentiment signals that inform planning
• Contribute social commerce / TikTok funnel insight; identifying where upper- and mid-funnel activity is or isn't converting
• Partner with agencies to validate reported numbers and ensure data accuracy
• Present findings to both technical and non-technical stakeholders in a way that drives decisions