Digital Application Support Specialist

Aham Capital; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a proactive Digital Applications Support Specialist in Kuala Lumpur to be the first point of contact for users of our digital applications.

You will troubleshoot REST APIs, SQL/NoSQL databases, and Vue.js based interfaces, document issues, and escalate when needed. The role emphasizes clear communication and collaborative problem solving.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support role for digital applications.
• Strong understanding of REST API principles, SQL databases, and NoSQL databases.
• Familiarity with Vue.js or similar front-end frameworks.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and attention to detail.

Responsibilities

• Respond to user inquiries via email, chat, and ticketing system.
• Provide prompt and courteous issue resolution guidance.
• Document and track support requests with accuracy.
• Diagnose and troubleshoot REST APIs, SQL/NoSQL databases, and Vue.js based apps.
• Collaborate with development teams to resolve complex problems.
• Escalate issues to higher support levels when needed.
• Develop and maintain understanding of application architecture and features.
• Provide basic user training and create troubleshooting documentation.

Skills

REST API

SQL

NoSQL

Vue.js

Communication

Teamwork

Problem solving

Education

Bachelor's degree in Computer Science or IT

Tools

Ticketing system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a highly motivated and customer-focused individual to join our team as a Digital Applications Support Specialist. In this role, you will be the first point of contact for users experiencing issues with our digital applications. Your primary responsibility will be to provide timely and effective support, troubleshoot problems, and escalag issues as needed.

First-Level Support

• Respond to user inquiries and issues through various channels, including email, chat, and ticketing system.
• Provide prompt and courteous assistance to users, guiding them through issue resolution.
• Document and track support requests, ensuring accurate and thorough record-keeping.

Technical Troubleshooting

• Diagnose and troubleshoot technical issues related to REST APIs, SQL databases, NoSQL databases, and Vue.js web applications.
• Collaborate with development and engineering teams to resolve complex technical problems.
• Escalate issues to higher levels of support or development teams as necessary.

Application Knowledge

• Develop and maintain a deep understanding of our digital applications, including their architecture, features, and functionality.
• Stay informed about updates, releases, and changes to the applications.

User Training

• Provide basic user training and guidance on application features and best practices.
• Create and update documentation to help users troubleshoot common issues independently.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field;
• Proven experience in a technical support role, preferably in a digital applications environment;
• Strong understanding of REST API principles, SQL databases, and NoSQL databases;
• Familiarity with Vue.js or similar front-end frameworks;
• Excellent communication and interpersonal skills;
• Ability to work independently and collaboratively in a fast-paced environment; and
• Problem-solving skills and attention to detail.

Preferred Skills

• Experience with ticketing systems and customer support platforms;
• Knowledge of web development and programming languages; and
• Familiarity with agile development methodologies.