Diagnostics Application Specialist – Remote APAC

Roche Services & Solutions Operations APAC; Selangor; Remote; MYR 120,000 - 180,000; Full time

Job summary

Roche is seeking an Application Specialist - Diagnostics, APAC, to operate fully remotely from Malaysia and support the regional customer service center. You will deliver high-level diagnostic application support, guide customers, and partner with internal teams to ensure solutions have a meaningful clinical impact.

The role requires a Biochemistry/Life Sciences degree, 3+ years in medical technology, fluent English and at least one APAC language, and readiness for rotating shifts across APAC.

Qualifications

• Bachelor's or Master's in Biochemistry, Molecular Biology, Biology or Life Sciences.
• 3+ years in medical technology or clinical lab service/management.
• Fluent English and at least one APAC language.
• Willing to work 24/7 rotating shifts.

Responsibilities

• Provide highly complex diagnostic application support across APAC via remote tools, phone and written communication.
• Promote digital service tools and conduct technical training for customers and staff.
• Utilize Roche AI tools for troubleshooting and contribute to self-fix content and launch materials.
• Simulate customer scenarios in the CSC lab and escalate product quality issues as needed.
• Mentor new staff, organize technical meetings, and lead regional service projects in Agile Hub.

Skills

Customer support

Remote work

Communication

Leadership

Training & mentoring

Education

Biochemistry / Molecular Biology / Biology / Life Sciences

Tools

ThingworX

e-lab Performance

Advanced Service Analytics

Job description

Roche is seeking an Application Specialist - Diagnostics, APAC, to operate fully remotely from Malaysia and support the regional customer service center. You will deliver high-level diagnostic application support, guide customers, and partner with internal teams to ensure solutions have a meaningful clinical impact.

The role requires a Biochemistry/Life Sciences degree, 3+ years in medical technology, fluent English and at least one APAC language, and readiness for rotating shifts across APAC.