Deputy Boutique Manager

Cartier; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cartier in Kuala Lumpur is seeking a Boutique Operations Lead to efficiently support the Boutique Director/Manager in driving performance and profitability. The role focuses on managing the boutique team, ensuring exceptional client experience and flawless operations on the shop floor.

You will lead daily floor operations, optimize staffing, uphold Cartier standards, and champion retail processes, digital tools, and compliance to deliver premium service and sustained growth.

Qualifications

• Experience in boutique operations and store management.
• Ability to lead and develop a high-performing team.
• Strong focus on client experience and service quality.
• Analytical mindset to optimize performance metrics.

Responsibilities

• Oversee 360° daily boutique operations and floor leadership.
• Lead recruitment, development and motivation of a client-centric team.
• Maintain brand image, displays, hospitality standards and grooming.
• Manage stock, losses, inventory and back-of-house processes.
• Ensure compliance with internal policies and external regulations.

Skills

Boutique operations

People leadership

Client service

Analytical skills

English fluent

Mandarin a plus

Tools

Digital operations tools

Job description

How You Will Make An Impact

In this role, you will efficiently assist the Boutique Director/Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client experience in the boutique.

How You Will Make An Impact

In this role, you will efficiently assist the Boutique Director/Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client experience in the boutique.

Your Key Responsibilities Include

360° BOUTIQUE DAILY OPERATIONS

• Maximize efficiency through optimized staff scheduling including Boutique Management Coverage & Floor Leadership.
• Promote and animate Continuous Improvement.
• Ensure boutique security & safety procedures are communicated and implemented.
• Proactively resolve on the floor operational and service issues to ensure an exceptional client experience.
• Act as the primary operational contact for immediate needs, problem-solving, and decision-making, ensuring smooth daily operations and enabling teams to focus on client engagement.

TEAM LEADERSHIP

• Team Culture: cultivate excellence, continuous improvement, empowerment, celebrate successes and ensure team well-being
• Floor Leadership: schedule and maintain regular Floor Leadership duties to be close to the team and clients
• Team Management: recruit, develop and inspire a high-performing client-centric team
• Team Development: identify team skills (strengths and gaps), define learning development priorities and ensure relevant training is scheduled and completed
• Promote Chez Cartier principles

BRAND IMAGE & AMBASSADORSHIP

• Ensure boutique meets standards for brand image: Impeccable displays and boutique maintenance. Drive excellence for boutique team wardrobe & grooming standards.
• Ensure boutique hospitality standards are communicated and implemented.
• Act as an active member of the local Boutique Management Community.

STOCK MANAGEMENT & FLOWS

• Manage efficiently assets, inventory, and supplies to ensure optimal availability, accuracy, security, and smooth replenishment.
• Implement robust loss prevention strategies and ensure strict adherence to all internal policies and external regulations.
• Maintain efficient stock standards to directly contribute to sales target achievements.
• Oversee reservations, manage repairs and spare parts, and monitor in-transit reports to proactively address exceptions.
• Drive efficient back-of-house execution.
• Lead project and change management, acting as key referent for the local Retail Operations teams.

COMPLIANCE, MAINTENANCE & DIGITAL OPERATIONS

• Foster ongoing education and promote compliance awareness across the boutique team.
• Leverage expert knowledge of Group and Maison procedures and policies to manage all internal processes, ensuring successful audit preparation and outcomes.
• Lead the adoption and effective utilization of digital tools and systems within boutique operations.
• Oversee boutique maintenance to ensure the premises consistently align with the Brand's image.

FLOOR LEADERSHIP

• Ensure the smooth reception of clients and flow of traffic in boutique
• Maintain a clean and welcoming boutique environment and ensuring well-maintained visual merchandising displays
• Manage daily boutique operations, opening and closing procedures, and ensuring strict adherence to all Cartier and Richemont compliance and procedures.

Your Profile/Key Skills

• You possess boutique operations and organisational skills and compliance experience
• You are people and results oriented, service focused and have strong analytical skills
• You are fluent in English, Mandarin is a plus
• You have good knowledge of digital operations and use of digital tools

HOW DO WE KEEP YOU SMILING?

• A great opportunity to be an integral contributor of the dynamic commercial team to pave the accelerated growth for SEAO
• Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level

Your Journey With Us

• After being shortlisted, you will meet the Talent Sourcing Manager to get to know YOU
• You will have the opportunity to meet with our HRBP, Boutique Manager and Retail Director to assess your fit to this role and give you as a preview as well an overview of the team dynamics and company culture
• If you are the successful candidate, discover and immerse yourself in the world of the Maison