Boutique Manager/ Assistant

Luxasia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Market-aligned salary and incentives

Sales commissions or bonuses

Employee product privileges

Internal mobility across LVMH maisons

Ongoing training and development

Medical insurance & wellbeing

Inclusive & diverse culture

Job summary

Guerlain Ambassdor role in Malaysia leads and develops the store team, coaching to deliver Guerlain standards for every Client. You will identify growth opportunities, conduct market research, and monitor the store's operations and budget to align with strategic goals.

You will manage team development, recruitment, and succession planning, translating business goals into concrete actions, and setting ambitious but achievable targets while driving a positive, client‑centric store environment.

Qualifications

• Minimum Diploma or equivalent level of education in relevant field.
• At least 2 years of relevant work experience in retail, sales or FMCG industry.
• Fluent in both oral and written communication skills.

Responsibilities

• Develop team members to ensure they deliver the Guerlain service to every Client, through coaching and action plans.
• Identify, recruit and develop talents; secure succession plans.
• Organize the team in line with business needs and delegate responsibilities.
• Translate strategic goals into concrete actions and objectives for the team.
• Set and monitor targets for store performance and ensure achievement.
• Motivate the team to drive the business and maintain a positive work environment.
• Achieve monthly boutique sales targets and monitor KPI performance.
• Build loyal clientele and leverage client telling tools; ensure high customer experience.

Skills

Team leadership

Coaching

Market research

Client relationships

Budget management

Visual merchandising

Product knowledge

Excel

Communication

Education

Diploma or equivalent

Tools

Excel

CRM tools

Job description

You are THE Guerlain Ambassador. You will lead and develop the store team through inspiring hands‑on management and coaching.You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to Guerlain standards.

As a key responsibility of this role, you will be required to identify and analyze various business opportunities that align with our strategic goals. This entails conducting thorough market research to uncover trends, gauge customer demand, and evaluate competitor activities. By leveraging analytical tools and techniques, you will systematically assess potential avenues for growth and sustainability within our market. Youwillbedirectly accountablefor developingthebusiness andmonitoringyourstore'soperationsandbudget.

TEAMMANAGEMENTANDDEVELOPMENT:

• Develop team members to ensure they deliver the Guerlain service to every Client, through demonstrating and modelling theDare to Be program. Support them with consistent coaching, identify their development and trainingneeds, and those of theirteam,partner with Field Coach Trainer to tailor individual action plans,


• Identify,recruitanddeveloptalents,securesuccessionplans,


• Organizetheteaminanefficientmanneraccordingtobusiness needs anddelegateresponsibility,


• Translatestrategicandbusinessgoalsintoconcrete andindividualactions andobjectives,


• Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved,


• Manageandmotivate the team to drive the business: create positive work environment, empower the team, encourage innovative solution.

CLIENTANDBUSINESSDEVELOPMENT:

• EnsureachievementofmonthlyBoutique salestargetssetbyRetail Manager


• Planand disseminatetargetstoteammembers and monitor daily/weekly achievement rate,


• Monitor retail KPI of each team member and work towards increasing each component with Retail Manager input,


• Leadanddevelopthebusinessofthestore,bycultivatingacomprehensiveandstrategicunderstandingofitandrelatingtoallrelevantstakeholders,


• Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visualmerchandising,training,client telling,events etc.)andfosteringsynergiesbetweencategories,


• Build aloyalClientele,leveragingallclient tellingtools,


• Establishaclient-centricmindsetinstoretoensure the highest level of customer experienced and achieve client repurchase objectives


• Bethevoiceofthestoreinyourcountrybyunderstandingbusiness andlocalmarket tosuggest actionsandrecommendations,


• Be aware ofthecompetitivelandscapeand markettrends,

ROLE MODEL ON SELLING AND FLOOR MANAGEMENT:

• Leadbyexampleonthefloor,understand the client's needs, identify potential areasofimprovementand cultivateafeelforthemarkettrends,


• Ensurebusiness opportunitiesare maximized through efficientsales floormanagement,beinga visible presence and support as well as ensuring Guerlainstandardsareachieved,


• Provideconsistentandqualitativefeedback,coachteammembers on thespot


• Tosharemonthly replenishmentorderaccordingto present/future businessneedsto RMforapproval,


• TomanagetesterreplenishmentorderaccordingtocurrentSOHandfutureneeds,


• Toreviewonamonthly basis counter needs such as: Art of Gifting, Blottersetc and sharetoSRMconsolidatedorder,


• Tomonitor SOHat counter level with support of SRM and Commercial Executive,


• Review all the member commissions and incentives on monthly basis and sharetoRMforapproval

• Minimum Diploma or equivalent level of education in relevant field


• At least 2 years of relevant work experience in retail, sales or FMCG industry


• Sales driven and proactive, enjoy operating in the fast-paced retail environment


• People oriented and is a team player with a positive mindset and pleasant disposition


• Well-organized and committed to accuracy at all levels of details, with ability to work independently with minimal supervision


• Willingness to work retail shifts on weekends and public holidays


• Fluent in both oral and written communication skills


• Adequate computer literacy and proficient with Excel and ability to read and reply emails

• Market-aligned salary and performance-based incentives


• Sales commissions or bonuses for eligible retail roles


• Employee Product Privileges


• Opportunities for internal mobility across LVMH maisons and regions


• Ongoing professional and technical training (beauty expertise, retail excellence, management skills)


• Medical insurance coverage, mental wellbeing support


• Inclusive & Diverse Culture