Dental Treatment Coordinator — Patient Care & Scheduling

URBAN Dental Clinic; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

URBAN Dental Clinic in Kuala Lumpur is seeking a Dental Customer Care cum Treatment Coordinator to provide nursing and administrative support, assisting dentists and coordinating patient care. You will listen to concerns, explain options, and help patients understand and commit to their treatment plans.

The role requires at least 2 years of dental experience, a Diploma in a relevant field, and proficiency in English and Bahasa Malaysia.

Qualifications

• Diploma in a relevant field is required.
• At least 2 years of experience in dental care.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Perform nursing and administrative duties to support doctors.
• Listen to patients' concerns and provide reassurance.
• Explain treatment plans and help patients commit to them.
• Address objections and highlight benefits of timely treatment.
• Assist dentists during treatments and handle tools and materials.
• Coordinate appointments, invoicing, and payments.
• Explain procedures clearly and address patient questions.
• Manage customer sales related matters.

Skills

Customer service

Dental support

Communication skills

English proficiency

Bahasa Malaysia proficiency

Education

Diploma in relevant field

Tools

Dental instruments

Job description

URBAN Dental Clinic in Kuala Lumpur is seeking a Dental Customer Care cum Treatment Coordinator to provide nursing and administrative support, assisting dentists and coordinating patient care. You will listen to concerns, explain options, and help patients understand and commit to their treatment plans.

The role requires at least 2 years of dental experience, a Diploma in a relevant field, and proficiency in English and Bahasa Malaysia.