Database Technical Account Manager

TiDB, powered by PingCAP; Kuala Lumpur; On-site; MYR 110,000 - 170,000; Full time

Job summary

TiDB, powered by PingCAP, is seeking a Technical Account Manager based in Malaysia (preferably Kuala Lumpur) to serve as the trusted technical advisor for enterprise customers.

You will build relationships with key stakeholders, provide guidance on TiDB products, collaborate across sales, service and solutions architecture, and help optimize performance and cost in customer environments. A background in databases, distributed systems, and enterprise customer management is essential.

Qualifications

• Bachelor's degree in CS, Engineering or related field.
• Previous experience in technical account management, customer success, or consulting.
• Strong understanding of database and distributed system-related products and technologies.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to manage complex technical projects and prioritize competing demands effectively.
• Certifications such as PMP, PCTP, OCP, and AWS SA are a plus.
• Experience with enterprise customers and stakeholder management is a plus.

Responsibilities

• Serve as the trusted advisor and technical point of contact for assigned customers.
• Build and maintain relationships with key stakeholders, understanding their architectures and business objectives.
• Provide technical guidance, best practices, and solution recommendations for TiDB products and services.
• Collaborate with sales, service, and solutions architecture teams to drive customer success and growth.
• Identify opportunities for improvement, cost optimization, and performance enhancements in customer environments.
• Deliver training sessions, workshops, and presentations to customers and internal stakeholders.
• Maintain up-to-date knowledge of TiDB products, roadmaps, and industry trends.

Skills

Communication

Collaboration

Problem solving

Project management

Education

Bachelor's degree in Computer Science or Engineering

Tools

PMI PMP

PingCAP PCTP

OCP

AWS Certified Solutions Architect

Job description

This role can be based in any cities in Malaysia, preferably in KL.

Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is the proven enterprise database foundation for the AI era. We help companies solve today’s database problems. Cost, scale, downtime, and complexity.

Responsibilities

• Serve as the trusted advisor and technical point of contact for assigned customers.
• Build and maintain strong relationships with key stakeholders, understanding their technical architectures and requirements, their business objectives, and challenges.
• Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services.
• Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth. Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments.
• Proactively identify and address technical challenges, act as an escalation point for technical issues, and coordinate with internal teams to ensure timely resolution.
• Deliver training sessions, workshops, and presentations to customers and internal stakeholders to enhance their understanding and adoption of TiDB products.
• Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Previous experience in technical account management, customer success, or consulting roles.
• Strong understanding of database and distributed system-related products and technologies.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to manage complex technical projects and prioritize competing demands effectively.
• Certifications such as PMM Project Management Professional (PMP), PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), and AWS Certified Solutions Architect are a plus.
• Experience working with enterprise customers and managing stakeholder relationships is a plus.