A leading global technology group, renowned for its extensive ecosystem of digital services and platforms. With a strong presence in cloud computing, mobile gaming, social media, and enterprise solutions, the organization supports millions of users and businesses worldwide. It emphasizes innovation, scalability, and security, making it a key player in driving digital transformation across various industries.
Responsibilities:
- Monitor system health, service performance, and operational metrics using monitoring and observability tools; support the development and maintenance of monitoring, dashboards, metrics, alerting and related platform components.
- Develop and maintain backend services and platform features related to monitoring and operational capabilities, and contribute to enhancements and continuous improvements within existing systems.
- Support resource requests, allocation, configuration, and monitoring for data platform and infrastructure resources; perform routine maintenance to ensure platform stability and reliability.
- Perform first-line troubleshooting of common platform and infrastructure issues using logs, metrics, monitoring tools, and established SOPs; resolve routine issues where possible and elevate complex or high-impact issues to senior engineers.
- Work with business and technical stakeholders to understand resource requirements, support appropriate configurations, and communicate operational issues and potential risks clearly.
Requirements:
- Bachelor's degree or equivalent experience in Computer Science, Software Engineering, Information Technology, or a related field.
- 1–4 years of experience in backend development, platform engineering, DevOps, SRE, infrastructure engineering, data platform, or related technical roles.
- Basic to intermediate experience in backend development using at least one programming language such as Python, Java, Go, or similar.
- Experience or familiarity with system monitoring, metrics, logging, alerting, or production troubleshooting.
- Able to troubleshoot technical issues systematically using logs, metrics, monitoring tools, and SOPs.
- Good analytical, problem-solving, and communication skills.
- Fluent in both English and Chinese Mandarin communication skills for communication with Mandarin-speaking stakeholders and technical teams.
Good to Have
- Hands-on experience with Prometheus and Grafana, or similar monitoring and observability tools.
- Exposure to data platforms, distributed systems, and large-scale data storage or computing clusters.
- Experience with DevOps, SRE, cloud infrastructure, scripting, or automation.
- Experience with Kubernetes, Docker, or CI/CD.