Site Reliability Engineer

iSoftStone; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

iSoftStone is seeking an experienced SRE/DevOps professional to design, deploy, and maintain overseas game application platforms. The role focuses on ensuring high availability, reliability, and scalability of account and data storage services while optimizing monitoring capabilities and incident response.

Requirements include a Bachelor’s degree in a technical field and at least 1 year of hands-on experience in SRE/DevOps or cloud engineering, with familiarity in AWS, GCP, Kubernetes, and

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology or related field is required.
• Minimum 1 year hands-on experience in SRE, DevOps, Cloud Engineering, or Platform Operations; gaming industry experience is a plus.
• Strong knowledge of Unix/Linux operating systems and system troubleshooting.

Responsibilities

• Participate in architecture design, deployment, and maintenance of overseas game application platforms.
• Ensure high availability and scalability of game platform services, especially account and data storage.
• Monitor production environments and proactively address performance and reliability issues.
• Design, optimize, and maintain monitoring and observability solutions (Prometheus, Grafana, ELK/EFK).
• Assist in incident troubleshooting, RCA, and preventive measures to minimize outages.
• Automate routine tasks and improve deployment, monitoring, and maintenance processes.

Skills

Unix/Linux

Shell scripting

Python

English communication

Mandarin communication

Education

Bachelor's degree in Computer Science, Software Engineering, IT

Tools

AWS

GCP

Kubernetes

MySQL

Redis

Grafana

Prometheus

ELK/EFK

Job description

A leading global technology group, renowned for its extensive ecosystem of digital services and platforms. With a strong presence in cloud computing, mobile gaming, social media, and enterprise solutions, the organization supports millions of users and businesses worldwide. It emphasizes innovation, scalability, and security, making it a key player in driving digital transformation across various industries.

• Participate in the architecture design, deployment, and maintenance of overseas game application platforms.
• Ensure the high availability, reliability, and scalability of game platform services, particularly account and data storage services.
• Monitor and maintain production environments, proactively identifying and resolving performance, availability, and reliability issues.
• Design, optimize, and maintain monitoring and observability solutions to improve platform visibility and operational efficiency.
• Support incident troubleshooting, root cause analysis (RCA), and preventive measures to minimize service disruptions.
• Automate routine operational tasks and continuously improve deployment, monitoring, and maintenance processes.
• Maintain technical documentation, operational procedures, and troubleshooting guidelines.
• Bachelor's degree or above in Computer Science, Software Engineering, Information Technology, or a related technical field.
• Minimum 1 year of hands‑on experience in SRE, DevOps, Cloud Engineering, or Platform Operations. Experience in the gaming industry is a strong advantage.
• Strong knowledge of Unix/Linux operating systems, with hands‑on experience in system troubleshooting.
• Practical experience with Shell and/or Python scripting for automation and operational tasks.
• Hands‑on experience managing public cloud platforms, such as AWS or GCP.
• Solid experience with Kubernetes (K8s) and its ecosystem, including containerized application deployment and operations.
• Working experience with MySQL, Redis, or related database technologies.
• Understanding of monitoring and observability, with experience using tools such as Prometheus, Grafana, ELK/EFK, or similar technologies is an advantage.
• Good English and Chinese (Mandarin) communication skills are required, as the role involves collaboration with global team.
• Software development experience in Python, Go, or other programming languages is a plus point.