Client Onboarding & Data Operations Specialist

Swift Transportation; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Swift is seeking a dynamic Joining Operations specialist to support new customer onboarding, perform KYC checks and ensure timely activation on the Swift Network. You will guide clients through the joining process and provide high-quality service to accelerate onboarding.

The ideal candidate has a university degree, 3–5 years in a multinational customer support environment within financial or IT/telecoms, strong communication and a continuous improvement mindset, and the ability to work in a

Qualifications

• University degree or equivalent.
• 3–5 years in a multinational customer support environment.
• Experience in financial or IT/telecoms industries is preferred.
• KYC knowledge is advantageous.
• Strong communication and teamwork skills.

Responsibilities

• Familiarity with Swift products and services.
• Input and process joining requests accurately and timely.
• Maintain customer information in systems.
• Resolve inquiries per SLA and escalation procedures.
• Identify opportunities to improve processes and tools.
• Participate in onboarding activities and KYC checks.

Skills

KYC knowledge

Customer service

Multinational experience

Strong communication

Education

University degree or equivalent

Tools

Salesforce

SAP/ProAct

Job description

Swift is seeking a dynamic Joining Operations specialist to support new customer onboarding, perform KYC checks and ensure timely activation on the Swift Network. You will guide clients through the joining process and provide high-quality service to accelerate onboarding.

The ideal candidate has a university degree, 3–5 years in a multinational customer support environment within financial or IT/telecoms, strong communication and a continuous improvement mindset, and the ability to work in a