Data Entry & Processing Specialist – Banking Ops

OCBC e2 Power Sdn Bhd; Penang; On-site; MYR 25,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Community initiatives

Industry-leading learning and dev

Wellbeing and growth

Job summary

OCBC e2 Power Sdn Bhd invites you to join our bank operations team in Penang. You will handle daily processing and data input of customer requests, verify documents, and ensure proper authorization before processing. You will work under pressure to meet SLA targets and support continuous improvement.

We offer a competitive base salary, a suite of flexible benefits, and opportunities for industry-leading learning and development. Join us to grow with a resilient financial services leader.

Qualifications

• Degree in any discipline preferred.
• Self-motivated and able to work in a team.
• Positive attitude and willingness to learn.
• Able to work fast, independently and under pressure.

Responsibilities

• Handle daily processing/data input of customer requests on timely and accurate basis.
• Verify completeness of the requests and documents and ensure all requests are properly authorized before processing.
• Process/perform data entry for all verified requests on timely and accurate basis
• Check and ensure all input performed by the Maker are accurate via online system check/online system approval.
• Attend to enquiries on processing status of customer request/any issues pertaining to the request handling.
• Escalate exception cases to Team Lead/Section Head promptly
• Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
• Perform ad-hoc assignments given by the Team Lead/Section Head/Head of Department.
• Contribute and provide feedback to Team Lead or Section Head on process related issues and give suggestion for improvement
• Completes processing of daily requests within the agreed Service Level Agreements (SLA) with Business Units
• Achieves zero defect and operating losses
• Achieves zero customer complaints/ negative feedback
• Fully conversant with process/ SLAs/ regulatory requirements
• Provide support functions from time to time (e.g. compilation of statistics, report extraction)
• Support team lead in achieving their KPI requirement and achieve good audit rating

Skills

Teamwork

Self-motivated

Positive attitude

Fast learner

Education

Degree in any discipline

Job description

OCBC e2 Power Sdn Bhd invites you to join our bank operations team in Penang. You will handle daily processing and data input of customer requests, verify documents, and ensure proper authorization before processing. You will work under pressure to meet SLA targets and support continuous improvement.

We offer a competitive base salary, a suite of flexible benefits, and opportunities for industry-leading learning and development. Join us to grow with a resilient financial services leader.