Data Centre Technician - Trainee Program (Malaysia)

Oracle; Johor Bahru; On-site; MYR 42,000 - 66,000; Full time

Job summary

Oracle is seeking candidates for the Catalyst Velocity Data Center Technician – Trainee Program in Johor Bahru, Malaysia. The program accelerates growth through hands-on operations, training, mentorship, and career development, with potential full-time opportunities after completion.

Minimum qualifications include a diploma or bachelor’s in IT/CS/electronics, and up to two years in data center/IT infrastructure roles. Rolling intake and September start available.

Qualifications

• Minimum Diploma/Bachelors in IT, Computer Science, Electronics or related technical discipline.
• Up to two years of experience in data centre operations, IT infrastructure or related field.

Responsibilities

• Perform rack-and-stack activities for servers and network equipment.
• Install, upgrade, replace, troubleshoot, and decommission server/network hardware.
• Perform break/fix activities across server, storage, and networking platforms.
• Install, test, and maintain copper and fiber cabling infrastructure.
• Monitor and document hardware lifecycle activities and asset movements.

Skills

Data Center Operations

Troubleshooting

Documentation

Teamwork

Education

Diploma/Bachelors in IT, Computer Science, Electronics

Tools

ServiceNow

JIRA

Job description

Catalyst Velocity Data Center Technician – Trainee Program

Location: Johor Bahru, Malaysia

Anticipated Start Date (subject to change): September 14, 2026
Rolling intake (applications are reviewed on an ongoing basis, and positions may be filled as suitable candidates are identified).

Overview

At OCI, we design, build, deliver, and operate Oracle’s global cloud infrastructure. Our teams support the servers, storage, networking, power, cooling, and critical infrastructure that enable customers worldwide to run their most important workloads. We operate in a fast-paced environment where safety, operational excellence, innovation, and customer focus are at the center of everything we do.

Oracle Cloud Infrastructure (OCI) is expanding rapidly, and we are looking for Data Center Technicians to join our Infrastructure Operations team through our Trainee Program. This structured onboarding and development program is designed to accelerate the growth of early-career technicians by combining hands-on operational experience, technical training, mentorship, and career development. Successful candidates will be considered for full-time permanent opportunities at the conclusion of the Trainee Program.

We are looking for candidates from all backgrounds to join our mission—whether you are a recent high school graduate, have experience in retail, hospitality, construction, sales, or any other field, we welcome you to apply!

Minimum Qualifications (At least ONE of the following)

• Minimum Diploma/Bachelors in IT, Computer Science, Electronics or related technical discipline

Up to two (2) years of experience in data centre operations, technical support, IT infrastructure, networking, telecommunications electronis or related technical field

Preferred Qualifications (Not Mandatory)

• Previous experience supporting data center or cloud infrastructure environments.
• Experience with ServiceNow, JIRA, or similar ticket management platforms.
• Familiarity with enterprise server, storage, and networking equipment.
• Knowledge of TCP/IP networking fundamentals.
• Experience with RAID, fiber optics, and structured cabling systems.
• ESD, electrical safety, ladder, powered equipment, server lift, or related certifications.

Experience supporting enterprise-scale IT infrastructure.

• Working knowledge of server hardware, storage, and networking technologies.
• Ability to troubleshoot routine operational and technical issues with limited supervision.
• Strong procedural discipline and documentation skills.
• Demonstrated attention to detail, quality, safety, and operational rigor.
• Ability to identify opportunities for operational improvement.
• Ability to mentor and support developing technicians.

Effective communication across teams and stakeholders.

Physical & Work Requirements

• Ability to lift up to 20kgs safely.
• Ability to climb ladders, work at height, and operate in confined spaces as required.
• Ability to perform physically demanding work in a data center environment.
• Ability to work non-standard schedules, including nights, weekends, holidays, and shift-based.
• Reliable transportation to the assigned data center location.
• Ability to travel locally and up to 5% domestically as required.
• Visa sponsorship is not available. You must have full work rights in Malaysia.

Anticipated Start Date (subject to change): September, October & November
Rolling intake (applications are reviewed on an ongoing basis, and positions may be filled as suitable candidates are identified).

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing ***************@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Key Responsibilities

Data Center Operations, Break/Fix & Hardware Maintenance

• Perform rack-and-stack activities for servers, network equipment, and related infrastructure.
• Install, upgrade, replace, troubleshoot, and decommission server and network hardware.
• Perform break/fix activities across server, storage, and networking platforms.
• Execute hardware maintenance activities and component replacements following approved procedures.
• Support deployment, upgrade, validation, and retirement activities throughout the hardware lifecycle.
• Perform initial root-cause analysis and determine appropriate escalation paths.
• Install, label, test, validate, and maintain copper and fiber cabling infrastructure.
• Verify network connectivity and cabling integrity using established standards.
• Support physical network infrastructure modifications and equipment installations.
• Assist with troubleshooting network connectivity and infrastructure issues.

Technical Support & Ticket Management

• Monitor and respond to assigned work through ServiceNow, JIRA, or equivalent systems.
• Troubleshoot hardware and infrastructure issues independently within established operational boundaries.
• Document findings, corrective actions, and resolutions accurately.
• Escalate complex technical issues with complete supporting information.
• Consistently meet established service level agreements and operational metrics.
• Receive, audit, track, stage, and ship equipment.
• Maintain accurate inventory records and asset management systems.
• Support warehouse operations, logistics activities, and material movement processes.

Safety, Security & Compliance

• Follow SOPs, MOPs, and approved change management procedures.
• Adhere to security, compliance, and access control requirements.
• Maintain safe, organized work environments utilizing 5S and operational excellence principles.
• Promote safety awareness and operational discipline across assigned work areas.
• Collaborate with engineering teams, vendors, contractors, and colocation partners.
• Assist with infrastructure validation and deployment readiness activities.
• Identify recurring operational issues and recommend corrective actions.
• Support onboarding, training, and knowledge sharing for less-experienced technicians.
• Contribute process improvement ideas that enhance efficiency, reliability, and operational effectiveness.