Data Centre Ops Technician (Johor)

Cushman & Wakefield; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

Cushman & Wakefield is seeking a Data Centre Ops Technician in Johor. You'll maintain operational continuity in the data centre, focusing on monitoring infrastructure 24x7, responding to alerts, and overseeing daily operations.

The ideal candidate has at least 3 years of experience in a Data Centre environment, strong troubleshooting skills, and the ability to work flexibly across shifts. Join us to ensure adherence to compliance requirements and maintain equipment effectively.

Qualifications

• Minimum of 3 years of relevant experience in a Data Centre or similar critical infrastructure industry.
• Strong knowledge of data centre infrastructure (servers, networking, storage).
• Flexibility to support 24x7 operations, including weekends and holidays.

Responsibilities

• Perform break-fix maintenance on servers, networking, and storage infrastructure.
• Install, configure, and test hardware and software to support ongoing business needs.
• Monitor infrastructure 24x7 and respond promptly to alerts and incidents.

Skills

Troubleshooting

Problem-solving

Data centre infrastructure knowledge

Effective communication

Organizational skills

Job description

Job Title

Data Centre Ops Technician (Johor)

Job Description Summary

The Data Centre Operations Technician Team shall be responsible for maintaining operational continuity within the data centre. The team’s primary focus includes monitoring infrastructure 24x7, responding promptly to alerts and incidents, overseeing day‑to‑day operations, and ensuring alignment with business and compliance requirements. All maintenance activities are conducted safely, efficiently, and in full compliance with applicable standards and procedures.

Responsibilities

• Perform break‑fix maintenance on servers, networking, and storage infrastructure.
• Install, configure, and test hardware and software to support ongoing business needs.
• Troubleshoot and resolve hardware, network, and connectivity issues in a timely manner.
• Conduct preventive inspections to reduce downtime and operational risks.
• Monitor infrastructure 24x7 and respond promptly to alerts and incidents.
• Oversee day‑to‑day operations, ensuring alignment with business and compliance requirements.
• Ensure adherence to Standard Operating Procedures (SOPs) and Methods of Procedures (MOPs).
• Maintain accurate asset and inventory records to support audits and capacity planning.
• Monitor and analyze data centre performance metrics and implement corrective actions as needed.
• Support and lead small‑to‑large scale projects, including migrations and expansions.

Requirements

• Minimum of 3 years of relevant experience in a Data Centre or similar critical infrastructure industry.
• Strong knowledge of data centre infrastructure (servers, networking, storage).
• Flexibility to support 24x7 operations, including weekends, holidays, and on‑call duty.
• Proven troubleshooting, problem‑solving, and decision‑making skills under pressure.
• Effective communication and collaboration with stakeholders across functions and levels.
• Ability to work independently and take ownership of outcomes.
• Strong organizational skills and attention to detail.
• Physical capability to handle hardware equipment (up to 50 lbs).
• Leadership, mentoring, and training capabilities to build workforce competency.