Data Center Technician - Trainee Program (Malaysia)

Oracle; Johor Bahru; On-site; MYR 39,000 - 61,000; Full time

Job summary

Oracle invites applicants to join our Data Center Operations Trainee Program. This structured onboarding and development track accelerates growth for early-career technicians through hands-on experience, technical training, mentorship, and career development.

Successful trainees may be considered for full-time permanent roles upon program completion. We welcome candidates from diverse backgrounds including recent graduates from high school, retail, hospitality, construction, or sales who are

Qualifications

• Diploma or Bachelor's in IT/electronics or related field.
• Up to two years of experience in data centre ops, IT infrastructure, networking, or related field.

Responsibilities

• Perform rack-and-stack for servers, network gear, and related infrastructure.
• Install, troubleshoot, and decommission server and network hardware.
• Perform break/fix across server, storage, and networking platforms.
• Handle hardware maintenance and component replacements per procedures.
• Assist with deployment, upgrade, validation, and retirement activities.

Skills

Data center operations

Technical support

Ticket management

Education

Diploma/Bachelors in IT

1–2 years IT infra experience

Tools

ServiceNow

JIRA

Job description

Anticipated Start Date (subject to change): September 21, 2026

Rolling intake (applications are reviewed on an ongoing basis, and positions may be filled as suitable candidates are identified).

Overview

At OCI, we design, build, deliver, and operate Oracle’s global cloud infrastructure. Our teams support the servers, storage, networking, power, cooling, and critical infrastructure that enable customers worldwide to run their most important workloads. We operate in a fast-paced environment where safety, operational excellence, innovation, and customer focus are at the center of everything we do.

Oracle Cloud Infrastructure (OCI) is expanding rapidly, and we are looking for Data Center Technicians to join our Infrastructure Operations team through our Trainee Program. This structured onboarding and development program is designed to accelerate the growth of early-career technicians by combining hands‑on operational experience, technical training, mentorship, and career development. Successful candidates will be considered for full time permanent opportunities at the conclusion of the Trainee Program.

We are looking for candidates from all backgrounds to join our mission—whether you are a recent high school graduate, have experience in retail, hospitality, construction, sales, or any other field, we welcome you to apply!

Key Responsibilities

Data Center Operations, Break/Fix & Hardware Maintenance

• Perform rack‑and‑stack activities for servers, network equipment, and related infrastructure.
• Install, upgrade, replace, troubleshoot, and decommission server and network hardware.
• Perform break/fix activities across server, storage, and networking platforms.
• Execute hardware maintenance activities and component replacements following approved procedures.
• Support deployment, upgrade, validation, and retirement activities throughout the hardware lifecycle.
• Perform initial root‑cause analysis and determine appropriate escalation paths.
• Install, label, test, validate, and maintain copper and fiber cabling infrastructure.
• Verify network connectivity and cabling integrity using established standards.
• Support physical network infrastructure modifications and equipment installations.
• Assist with troubleshooting network connectivity and infrastructure issues.

Technical Support & Ticket Management

• Monitor and respond to assigned work through ServiceNow, JIRA, or equivalent systems.
• Troubleshoot hardware and infrastructure issues independently within established operational boundaries.
• Document findings, corrective actions, and resolutions accurately.
• Escalate complex technical issues with complete supporting information.
• Consistently meet established service level agreements and operational metrics.
• Receive, audit, track, stage, and ship equipment.
• Maintain accurate inventory records and asset management systems.
• Support warehouse operations, logistics activities, and material movement processes.

Safety, Security & Compliance

• Follow SOPs, MOPs, and approved change management procedures.
• Adhere to security, compliance, and access control requirements.
• Maintain safe, organized work environments utilizing 5S and operational excellence principles.
• Promote safety awareness and operational discipline across assigned work areas.
• Collaborate with engineering teams, vendors, contractors, and colocation partners.
• Assist with infrastructure validation and deployment readiness activities.
• Identify recurring operational issues and recommend corrective actions.
• Support onboarding, training, and knowledge sharing for less‑experienced technicians.
• Contribute process improvement ideas that enhance efficiency, reliability, and operational effectiveness.

Minimum Qualifications (At least ONE of the following)

• Minimum Diploma/Bachelors in IT, Computer Science, Electronics or related technical discipline
• Up to two (2) years of experience in data centre operations, technical support, IT infrastructure, networking, telecommunications electronis or related technical field

Preferred Qualifications (Not Mandatory)

• Previous experience supporting data center or cloud infrastructure environments.
• Experience with ServiceNow, JIRA, or similar ticket management platforms.
• Familiarity with enterprise server, storage, and networking equipment.
• Knowledge of TCP/IP networking fundamentals.
• Experience with RAID, fiber optics, and structured cabling systems.
• ESD, electrical safety, ladder, powered equipment, server lift, or related certifications.
• Experience supporting enterprise‑scale IT infrastructure.
• Working knowledge of server hardware, storage, and networking technologies.
• Ability to troubleshoot routine operational and technical issues with limited supervision.
• Strong procedural discipline and documentation skills.
• Demonstrated attention to detail, quality, safety, and operational rigor.
• Ability to identify opportunities for operational improvement.
• Ability to mentor and support developing technicians.
• Effective communication across teams and stakeholders.

Physical & Work Requirements

• Ability to lift up to 20kgs safely.
• Ability to climb ladders, work at height, and operate in confined spaces as required.
• Ability to perform physically demanding work in a data center environment.
• Ability to work non‑standard schedules, including nights, weekends, holidays, and shift‑based.
• Reliable transportation to the assigned data center location.
• Ability to travel locally and up to 5% domestically as required.
• Visa sponsorship is not available. You must have full work rights in Malaysia.

Anticipated Start Date (subject to change): September, October & November

Rolling intake (applications are reviewed on an ongoing basis, and positions may be filled as suitable candidates are identified).