Data Centre Service Delivery Field Support Engineer (L2)
NTT
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Job summary
NTT DATA Malaysia is seeking a Data Centre Service Delivery Field Support Engineer (L2) to manage day-to-day cloud and virtualization operations. You will support VMware vSphere/VCF, NSX, and related infrastructure, ensuring high availability, security and compliance in a hybrid working environment.
The role emphasizes incident management, change control and continuous improvement, with engagement across application, network and security teams. 2–3 years of relevant experience is preferred.
Qualifications
- 2-3 years of experience in infrastructure, virtualization or cloud operations.
- Hands-on experience supporting enterprise production environments.
- Experience working in an ITIL/SLA-driven operational environment.
- Experience with incident, problem and change management.
- Experience supporting 24×7 environments or on-call operations is advantageous
Responsibilities
- Operate and support enterprise cloud infrastructure, including VMware vSphere/VCF, ESXi, vCenter, vSAN and NSX.
- Monitor infrastructure availability, performance, capacity and service health; respond to alerts within SLA.
- Troubleshoot compute, storage and virtualization issues; perform root-cause analysis.
- Work with network and security teams on infrastructure changes and incident resolution.
- Execute infrastructure changes per change-management procedures; perform patching and upgrades.
- Identify opportunities to automate repetitive operational activities and improve monitoring.
Skills
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Responsible for the day-to-day operation, monitoring, maintenance and support of cloud and virtualized infrastructure, ensuring high availability, performance, security and compliance. The engineer will provide L2 operational support, troubleshoot infrastructure incidents, perform changes and participate in infrastructure projects and continuous improvement.
- Operate and support enterprise cloud infrastructure, including VMware vSphere/VCF, ESXi, vCenter, vSAN and NSX.
- Perform infrastructure health checks, capacity monitoring and performance optimization.
- Manage virtual machines, clusters, resource allocation and infrastructure lifecycle activities.
- Support cloud infrastructure deployment, migration, upgrade and expansion activities.
- Troubleshoot compute, storage and virtualization issues.
- Monitor infrastructure availability, performance, capacity and service health.
- Respond to infrastructure alerts and incidents within agreed SLA.
- Perform troubleshooting, root-cause analysis and problem management.
- Escalate complex issues to L3, vendors or technology SMEs when required.
- Participate in major incident management and service restoration.
- Support NSX security policies, micro‑segmentation and network connectivity troubleshooting.
- Work with network and security teams on infrastructure changes and incident resolution.
- Ensure infrastructure operations comply with security and access‑control requirements.
- Execute infrastructure changes according to approved change‑management procedures.
- Perform patching, firmware/software upgrades and configuration changes.
- Conduct pre‑change validation and post‑change verification.
- Maintain configuration baselines and infrastructure documentation.
- Ensure unauthorized changes are identified and reported.
- Identify opportunities to automate repetitive operational activities.
- Develop or use PowerCLI, PowerShell, Python is advantageous
- Improve monitoring, alerting and operational dashboards.
- Reduce manual activities, recurring incidents and MTTR through automation.
- Work with technology vendors such as Broadcom/VMware, hardware vendors and service providers.
- Coordinate technical troubleshooting and support cases.
- Provide technical updates during incidents and infrastructure maintenance.
- Collaborate with application, network, security and service‑management teams.
- VMware vSphere / ESXi / vCenter
- VMware Cloud Foundation (VCF) — preferably VCF 8/9
- vSAN
- NSX / software‑defined networking
- Windows and/or Linux administration
- Network fundamentals: TCP/IP, DNS, DHCP, VLAN, routing
- Firewall and security fundamentals
- Monitoring and log‑management platforms
- PowerCLI / PowerShell / Python is advantageous
- ITIL / Incident, Problem and Change Management
- VCP-VCF
- VCP-DCV
- VMware/VCF‑related certifications
- ITIL Foundation
- Cloud certifications such as AWS/Azure/GCP
- 2 -3 years of experience in infrastructure, virtualization or cloud operations.
- Hands‑on experience supporting enterprise production environments.
- Experience working in an ITIL/SLA‑driven operational environment.
- Experience with incident, problem and change management.
- Experience supporting 24×7 environments or on‑call operations is advantageous
Hybrid Working
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Responsible for the day-to-day operation, monitoring, maintenance and support of cloud and virtualized infrastructure, ensuring high availability, performance, security and compliance. The engineer will provide L2 operational support, troubleshoot infrastructure incidents, perform changes and participate in infrastructure projects and continuous improvement.
- Operate and support enterprise cloud infrastructure, including VMware vSphere/VCF, ESXi, vCenter, vSAN and NSX.
- Perform infrastructure health checks, capacity monitoring and performance optimization.
- Manage virtual machines, clusters, resource allocation and infrastructure lifecycle activities.
- Support cloud infrastructure deployment, migration, upgrade and expansion activities.
- Troubleshoot compute, storage and virtualization issues.
- Monitor infrastructure availability, performance, capacity and service health.
- Respond to infrastructure alerts and incidents within agreed SLA.
- Perform troubleshooting, root‑cause analysis and problem management.
- Escalate complex issues to L3, vendors or technology SMEs when required.
- Participate in major incident management and service restoration.
- Support NSX security policies, micro‑segmentation and network connectivity troubleshooting.
- Work with network and security teams on infrastructure changes and incident resolution.
- Ensure infrastructure operations comply with security and access‑control requirements.
- Execute infrastructure changes according to approved change‑management procedures.
- Perform patching, firmware/software upgrades and configuration changes.
- Conduct pre‑change validation and post‑change verification.
- Maintain configuration baselines and infrastructure documentation.
- Ensure unauthorized changes are identified and reported.
- Identify opportunities to automate repetitive operational activities.
- Develop or use PowerCLI, PowerShell, Python is advantageous
- Improve monitoring, alerting and operational dashboards.
- Reduce manual activities, recurring incidents and MTTR through automation.
- Work with technology vendors such as Broadcom/VMware, hardware vendors and service providers.
- Coordinate technical troubleshooting and support cases.
- Provide technical updates during incidents and infrastructure maintenance.
- Collaborate with application, network, security and service‑management teams.
- VMware vSphere / ESXi / vCenter
- VMware Cloud Foundation (VCF) — preferably VCF 8/9
- vSAN
- NSX / software‑defined networking
- Windows and/or Linux administration
- Network fundamentals: TCP/IP, DNS, DHCP, VLAN, routing
- Firewall and security fundamentals
- Monitoring and log‑management platforms
- PowerCLI / PowerShell / Python is advantageous
- ITIL / Incident, Problem and Change Management
- VCP-VCF
- VCP-DCV
- VMware/VCF‑related certifications
- ITIL Foundation
- Microsoft / Linux certifications
- Cloud certifications such as AWS/Azure/GCP
- 2 -3 years of experience in infrastructure, virtualization or cloud operations.
- Hands‑on experience supporting enterprise production environments.
- Experience working in an ITIL/SLA‑driven operational environment.
- Experience with incident, problem and change management.
- Experience supporting 24×7 environments or on‑call operations is advantageous
Hybrid Working
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
NTT DATA is proud to be an
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