Data Center Team Lead — On-Site 24/7 Ops

ByteBridge; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

ByteBridge in Nusajaya, Johor, is seeking an experienced Data Center Lead to manage a team of Data Center Technicians on shift. This hands-on role covers server hardware support, rack and stack, patching, and incident handling, with on-site work and 24/7 rotating shifts.

You will coordinate daily activities, escalate issues, and ensure SLA adherence while mentoring junior staff and maintaining safety and documentation.

Qualifications

• Diploma or Degree in IT, Computer Engineering, Electrical/Electronic Engineering, Telecommunications or a related field.
• At least 4–6 years of relevant data center or IT infrastructure experience.
• Hands-on experience with server hardware, rack and stack, break/fix and component replacement.
• Good communication and team coordination skills.

Responsibilities

• Lead and coordinate Data Center Technicians during the assigned shift.
• Assign daily tasks and ensure work is completed within the required SLA.
• Conduct shift handovers and follow up on outstanding incidents and activities.
• Act as the first escalation point for technical issues and provide hands-on support when required.
• Support server and network hardware installation, troubleshooting and break/fix activities.
• Perform and oversee rack and stack, equipment deployment, replacement and decommissioning.
• Support copper and fiber patching, cable tracing, labeling and cable management.
• Troubleshoot hardware and physical connectivity issues.
• Coordinate with remote technical teams, customers and vendors for incident resolution.
• Ensure tickets are properly updated and followed through to closure.
• Support planned maintenance, equipment installation and other data center activities.
• Ensure the team follows approved SOPs, MOPs and EOPs.
• Maintain accurate operational records, checklists and asset information.
• Coach and guide junior technicians and new team members.
• Ensure all work is carried out according to site safety, security and customer requirements.
• Escalate critical incidents and operational risks to the relevant management team.

Skills

Good communication

Team coordination

English communication

Education

Diploma or Degree in IT / Computer Engineering / Electrical & Electronics / Telecommunications

Job description

ByteBridge in Nusajaya, Johor, is seeking an experienced Data Center Lead to manage a team of Data Center Technicians on shift. This hands-on role covers server hardware support, rack and stack, patching, and incident handling, with on-site work and 24/7 rotating shifts.

You will coordinate daily activities, escalate issues, and ensure SLA adherence while mentoring junior staff and maintaining safety and documentation.