24/7 Data Center Engineer – On-Site Hardware Support

Deel; Johor Bahru; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

ByteBridge Technology in Kulai, Johor, Malaysia seeks a Data Center Engineer for 24/7 on-site operations. You will diagnose, repair, and replace hardware in data center IT infrastructure and perform rack-and-stack, cabling, and testing while meeting SLAs.

You will collaborate with vendors and remote teams, conduct preventive maintenance, and ensure safety and security procedures are followed. Night/weekend shifts are required.

Qualifications

• Diploma or Degree in IT, Computer Engineering, Networking, or related discipline.
• 2–4 years of experience in data center operations, IT hardware support, or break/fix maintenance.
• Hands-on experience troubleshooting and replacing enterprise server, storage, and network hardware.
• Familiarity with Dell, HPE, Lenovo, Cisco, or other enterprise IT equipment.
• Basic knowledge of TCP/IP, LAN, fiber optics, and structured cabling.
• Experience with hardware diagnostics, ticketing systems, and SLA-driven incident management.
• Ability to troubleshoot independently and follow technical procedures.
• Good communication, problem-solving, and documentation skills.
• Willing to work 24/7 rotating shifts, including nights, weekends, and public holidays.
• Certifications such as CompTIA A+, Network+, CCNA, or relevant hardware certifications are an advantage.

Responsibilities

• Provide 24/7 on-site break/fix support for data center IT infrastructure.
• Diagnose, troubleshoot, and resolve hardware failures involving servers, storage, and network equipment.
• Perform hardware replacement, including hard drives, memory, power supplies, network cards, and other components.
• Perform rack and stack, equipment installation, structured cabling, and connectivity testing.
• Respond to incidents and service requests within agreed SLAs.
• Provide remote hands and smart hands support to customers and remote engineering teams.
• Conduct hardware diagnostics, equipment health checks, and preventive maintenance.
• Coordinate with vendors and technical teams for hardware replacement, escalation, and incident resolution.
• Maintain accurate incident tickets, repair records, inventory updates, and shift handover reports.
• Ensure compliance with data center safety, security, and operational procedures.

Skills

TCP/IP basics

Structured cabling

Incident management

Documentation

Education

Diploma or Degree in IT/CS/Networking

Tools

Dell servers

HPE servers

Lenovo servers

Cisco equipment

Job description

ByteBridge Technology in Kulai, Johor, Malaysia seeks a Data Center Engineer for 24/7 on-site operations. You will diagnose, repair, and replace hardware in data center IT infrastructure and perform rack-and-stack, cabling, and testing while meeting SLAs.

You will collaborate with vendors and remote teams, conduct preventive maintenance, and ensure safety and security procedures are followed. Night/weekend shifts are required.