Data Center Shift Operations Lead

Agensi Pekerjaan RecruitFirst Sdn Bhd; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

A growing Data Center consultancy firm in Cyberjaya is seeking a seasoned Shift Supervisor to oversee daily operations of a 24/7 data center. You will manage critical infrastructure, ensure uptime, and lead engineers across the shift.

Responsibilities include coordinating maintenance, enforcing safety protocols, evaluating incidents, and driving continuous improvements to reliability and efficiency. This role requires hands-on leadership in a mission‑critical, ISO/SOC 2 aligned environment.

Qualifications

• Diploma/Degree in Electrical Engineering, Mechanical Engineering, Facilities Management, Data Centre Engineering or a related field.
• Minimum 5–7 years of relevant experience in data center operations, critical facilities, facilities management or engineering operations.
• At least 2–3 years of experience in a supervisory or team lead role.
• Strong hands‑on knowledge of critical data center infrastructure, including UPS, generators, electrical distribution, HVAC/CRAC/CRAH, cooling systems and BMS.
• Familiarity with CMMS, DCIM or other facilities/data center monitoring systems.

Responsibilities

• Oversee and monitor the day-to-day operations of the data center during assigned shifts.
• Ensure the proper functioning of critical systems such as power supply, cooling, network infrastructure, and security systems.
• Conduct regular inspections to ensure compliance with operational standards, safety protocols, and regulatory requirements.
• Monitor the performance of servers, storage devices, and network components to identify and resolve any issues or potential failures.
• Respond to and elevate any operational issues or alarms promptly, ensuring minimal downtime and quick resolution.
• Supervise and coordinate the activities of the engineering team, ensuring they adhere to safety guidelines and operational procedures.
• Assign tasks to team members and ensure adequate coverage for all critical systems during the shift.
• Provide training and guidance to junior staff on operational procedures, troubleshooting, and safety protocols.
• Serve as the first point of contact for engineers and technicians during emergencies or technical issues.
• Schedule and oversee preventive maintenance on critical infrastructure and equipment (e.g., HVAC systems, power generators, UPS systems, etc.).
• Troubleshoot and resolve hardware, software, and networking issues, either directly or by coordinating with other engineers or vendors.
• Ensure that backup systems and disaster recovery processes are in place and functioning as expected.
• Document any incidents, troubleshooting steps, and resolutions for future reference and improvement.
• Act as the point of escalation for any significant incidents or emergencies that occur during the shift.
• Lead the team in emergency response procedures, including power outages, cooling failures, network disruptions, and security breaches.
• Ensure a thorough investigation of incidents to identify root causes and prevent recurrence.
• Ensure that the data center operates in compliance with industry standards, regulations, and best practices (e.g., ISO, SOC 2).
• Enforce strict physical security measures and access controls to protect the data center from unauthorized access or threats.
• Participate in audits, inspections, and reviews to maintain certifications and operational standards.
• Prepare detailed shift reports, incident reports, and performance metrics for review by senior management.
• Maintain logs of maintenance activities, system failures, and other critical operations for record-keeping and continuous improvement.
• Monitor and report on the performance of key systems and suggest improvements to ensure reliability, efficiency.
• Collaborate with IT, facilities management, and other relevant departments to ensure alignment between operational needs and business goals.
• Coordinate with third‑party service providers or vendors for equipment servicing, maintenance, and emergency response.
• Participate in ongoing training and development to stay up-to-date with new technologies, tools, and best practices in data center management.
• Recommend and implement improvements to operational processes and workflows to enhance efficiency, reduce costs, and improve system uptime.

Skills

Leadership

Incident management

Troubleshooting

Team supervision

Safety procedures

Education

Electrical/Mechanical Engineering degree

Tools

CMMS

DCIM

Job description

A growing Data Center consultancy firm in Cyberjaya is seeking a seasoned Shift Supervisor to oversee daily operations of a 24/7 data center. You will manage critical infrastructure, ensure uptime, and lead engineers across the shift.

Responsibilities include coordinating maintenance, enforcing safety protocols, evaluating incidents, and driving continuous improvements to reliability and efficiency. This role requires hands-on leadership in a mission‑critical, ISO/SOC 2 aligned environment.