Data Center Ops Lead — Reliability & Growth

Digital Realty; Cyberjaya; On-site; MYR 180,000 - 280,000; Full time

Job summary

Digital Realty is seeking a Manager Data Center (MDC) to lead a site operations team across multiple data center assets, ensuring high availability and reliability. You will drive safety culture, monitor SLAs/KPIs, and coordinate maintenance, capacity planning, and vendor performance.

You will oversee incident management, documentation, and energy efficiency initiatives, while developing the site team and aligning with governance and compliance standards.

Qualifications

• Bachelor's degree or equivalent in a relevant technical field.
• 3–5+ years of experience managing teams in mission-critical environments (data center, telecom, or industrial power).
• Strong knowledge of maintenance management systems, planning, scheduling, and reporting.
• Experience in data center, telecommunications, or critical infrastructure operations.
• Familiarity with ITIL/ServiceNow or similar frameworks.

Responsibilities

• Lead end-to-end site operations, ensuring high availability and performance of data center infrastructure and assets.
• Drive adherence to health & safety policies and foster a strong safety culture.
• Manage SLA/KPI performance and address risks to meet customer expectations.
• Oversee maintenance operations (preventive, corrective, reactive) for timely delivery.
• Manage site capacity (power, space, cooling) and support expansion planning.
• Lead incident, problem, and escalation management to minimize downtime.
• Oversee vendor and subcontractor performance and audit readiness.
• Maintain documentation (SOPs, EOPs, MOPs, SLDs, BCPs) and risk registers.
• Drive energy efficiency and sustainability initiatives with cross-functional teams.
• Lead, coach, and develop the site team, including workforce planning and performance management.

Skills

Leadership

People management

Stakeholder management

English proficiency

Problem solving

Education

Bachelor's degree

Tools

ITIL

ServiceNow

Job description

Digital Realty is seeking a Manager Data Center (MDC) to lead a site operations team across multiple data center assets, ensuring high availability and reliability. You will drive safety culture, monitor SLAs/KPIs, and coordinate maintenance, capacity planning, and vendor performance.

You will oversee incident management, documentation, and energy efficiency initiatives, while developing the site team and aligning with governance and compliance standards.