Data Center Operations Leader

Superpower X AI (Singapore) Technology Pte.; Cyberjaya; On-site; MYR 120,000 - 160,000; Full time

Job summary

Superpower X AI (Singapore) Technology Pte. is seeking an experienced Data Center Operations Lead for our Malaysia data center. You will oversee 24x7 on-site operations, drive team performance, and ensure reliable power, cooling, network, server and security systems.

You will implement SOPs, manage on-call rosters, handle major incidents and coordinate vendors. Strong ITIL certification and Bahasa Malaysia/English skills are preferred for effective cross-language collaboration.

Qualifications

• Experience in data center or IDC operations and on-site leadership.
• Proven ability to establish SOPs/MOPs/EOPs and safety/compliance processes.
• Strong knowledge of servers, networking gear, racks, cabling, UPS and cooling.
• Hands-on incident handling, root-cause analysis and preventive maintenance.

Responsibilities

• Own 24x7 on-site operations for the Malaysia data center and lead the operations team.
• Roaster planning, on-call coverage, training, performance management and escalation paths.
• Establish inspections, ticketing, change, maintenance, shift-handover and incident-response processes.
• Lead major incident handling, communications, RCAs and corrective action closure.
• Manage vendors, contractors, spare parts and maintenance plans, coordinating installs and removals.
• Enforce EHS, security, access control, audits and capacity planning, disaster drills and improvements.

Skills

IDC Operations

Team Leadership

Incident Response

Change Management

Capacity Planning

Vendor Coordination

ITIL

SLA/KPI Controls

Education

Diploma or Bachelor’s in CS/Networking/Electrical/Electronics/Engineering

Job description

About the role

Own 24x7 on-site operations for the Malaysia data center, ensuring stable power, cooling, network, server, and security systems. Lead the operations team, including roster planning, on-call coverage, training, performance management, role clarity, and escalation paths.

Key responsibilities

Own 24x7 on-site operations for the Malaysia data center, ensuring stable power, cooling, network, server, and security systems

Lead the operations team, including roster planning, on-call coverage, training, performance management, role clarity, and escalation paths

Establish and enforce inspections, ticketing, change, maintenance, shift-handover, SOP/MOP/EOP, and incident-response processes to meet SLAs

Lead major incident handling, customer communications, root-cause analysis, and corrective-action closure, with regular operations, risk, and capacity reporting

Manage vendors, contractors, spare parts, and maintenance plans, coordinating equipment installation/removal, cabling, repairs, acceptance, and preventive maintenance

Enforce EHS, physical security, access control, audit, and compliance requirements, while supporting capacity planning, upgrades, disaster-recovery drills, and continuous improvement

About you

Diploma or Bachelor's degree in computer science, networking, electronics, electrical/mechanical engineering, automation, or a related field

5+ years of IDC/data center operations experience, including at least 2 years leading teams, shifts, or on-site operations

Strong knowledge of servers, network equipment, racks, cabling, UPS, power distribution, cooling, fire protection, access control, and environmental monitoring

Hands-on experience in major incident response, root-cause analysis, change management, capacity management, preventive maintenance, and business continuity

Able to establish and enforce SOPs, MOPs, EOPs, SLA/KPI controls, ticketing, inspections, shift handovers, and safety/compliance processes

Strong vendor, contractor, and customer coordination skills, with the ability to manage 24x7 rosters and participate in on-call/emergency response

Good English and Bahasa Malaysia; Other language is a plus

ITIL, CDCP/CDCS, CCNA/HCIA, or similar certifications are preferred