Data Center Facility Manager-Johor Bahru

Alibaba Cloud; Johor Bahru; On-site; MYR 180,000 - 300,000; Full time

Job summary

Alibaba Cloud Malaysia in Johor Bahru seeks an experienced Data Center Operations Leader to oversee critical IT and asset management, build-outs, and scaling of the regional data center. You will manage daily operation maintenance, service delivery, and safety in alignment with business needs to support the department.

You will handle risk events and emergencies, coordinate with vendors and government bodies for compliance, and guide on-site teams through projects.

Qualifications

• Bachelor's degree in business, engineering or computer science.
• 5+ years in large global data center site operation.
• Knowledge of data center mechanical, electrical, and controls systems.
• Deep IT infrastructure knowledge: servers, storage, networks, IT service delivery.
• Willingness to travel 25-50% domestically and internationally.
• Proficient in Excel and PowerPoint.
• Mandarin Chinese is a plus.

Responsibilities

• Lead data center operations, maintenance, and service management.
• Respond to risk events and emergency fault handling.
• Coordinate with government departments for compliance and approvals.
• Provide on-site technical support and drive cross-team operation projects.
• Develop talent, training, risk control, and team culture for the on-site team.
• Manage outsourcing and vendor performance for datacenter services.
• Travel to regional Alibaba DCs as required to support operations.

Skills

Data center operations

IT infrastructure knowledge

Travel flexibility

Mandarin Chinese (bonus)

Education

Bachelor's degree in business, engineering or computer science

Tools

Excel

PowerPoint

Job description

• Manage Alibaba Malaysia Johor Bahru critical Data Center IT & Asset operations, involved in Data Center build-outs and scaling.
• Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation, and continuously optimize and improve to support the business operations of the department;
• Responsible for responding to and handling Ali IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults;
• Responsible for establishing efficient cooperative relations with government departments and completing the compliance operation requirements assigned by government departments;
• Undertake on-site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams;
• Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance team management and assessment of the IDC on-site operation and maintenance team;
• Technical leader managing team and consultants to implement the data center operations in normal and emergency situations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth.
• Provide instructions to vendors, installation contractors and validate quality of vendor works on site.
• Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s.
• Respond on an as-needed basis to emergencies in regional Alibaba DCs, including traveling to site and to provide on-site support.

Job Requirements

• Bachelor's degree in a business, engineering or computer science
• 5+ years experience in large global data center site operation
• Functional knowledge of Data Center mechanical, electrical, and controls systems
• Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
• Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience.
• Knowledge of data center construction procedure and capacity planning
• Ability to travel domestically and internationally as needed (25% to 50%+ at times)
• Must be familiar with Excel and PowerPoint
• Bilingual in Mandarin Chinese is a plus