Data Center Engineer – 24/7 Operations [Urgent]

ByteBridge Technology SDN BHD; Johor Bahru; On-site; MYR 56,000 - 89,000; Full time

Job summary

ByteBridge Technology SDN BHD seeks a Data Center Engineer for on-site support in Kulai, Johor. The role involves 24/7 rotating shifts, break/fix work on servers, storage, and network gear, and hands-on hardware tasks to keep critical IT infrastructure operational.

You will diagnose issues, perform replacements, coordinate with vendors, and maintain thorough records while adhering to safety and SLAs in a fast-paced data center environment.

Qualifications

• Diploma or Degree in IT, Computer Engineering, Networking, or a related discipline.
• Minimum 2–4 years of experience in data center operations, IT hardware support, or break/fix maintenance.
• Hands-on experience troubleshooting and replacing enterprise server, storage, and network hardware.
• Familiarity with Dell, HPE, Lenovo, Cisco, or other enterprise IT equipment.
• Basic knowledge of TCP/IP, LAN, fiber optics, and structured cabling.
• Experience with hardware diagnostics, ticketing systems, and SLA-driven incident management.
• Ability to troubleshoot independently and follow technical procedures.
• Good communication, problem-solving, and documentation skills.
• Willingness to work 24/7 rotating shifts, including nights, weekends, and public holidays.
• Certifications such as CompTIA A+, Network+, CCNA, or relevant hardware certifications are an advantage.

Responsibilities

• Provide 24/7 on-site break/fix support for data center IT infrastructure.
• Diagnose, troubleshoot, and resolve hardware failures involving servers, storage, and network equipment.
• Perform hardware replacement, including hard drives, memory, power supplies, network cards, and other components.
• Carry out rack and stack activities, equipment installation, structured cabling, and connectivity testing.
• Respond to incidents and service requests within agreed Service Level Agreements (SLAs).
• Provide remote hands and smart hands support to customers and remote engineering teams.
• Conduct hardware diagnostics, equipment health checks, and preventive maintenance.
• Coordinate with vendors and technical teams for hardware replacement, escalation, and incident resolution.
• Maintain accurate incident tickets, repair records, inventory updates, and shift handover reports.
• Ensure compliance with data center safety, security, and operational procedures.

Skills

Server hardware

Networking

Troubleshooting

Rack & stack

SLA management

Education

Diploma/Degree in IT or related

Tools

Dell hardware

HPE equipment

Cisco devices

Lenovo hardware

Job description

Data Center Engineer – 24/7 Operations [Urgent]

Join ByteBridge Technology as a Data Center IT Support Technician based on-site in Kulai, Johor. You will provide 24/7 break/fix support for critical data center IT infrastructure, helping maintain reliable operations across servers, storage, network equipment, and connectivity systems. This role operates on rotating shifts, including nights, weekends, and public holidays.

Key responsibilities

Provide 24/7 on-site break/fix support for data center IT infrastructure.

Diagnose, troubleshoot, and resolve hardware failures involving servers, storage, and network equipment.

Perform hardware replacement, including hard drives, memory, power supplies, network cards, and other components.

Carry out rack and stack activities, equipment installation, structured cabling, and connectivity testing.

Respond to incidents and service requests within agreed Service Level Agreements (SLAs).

Provide remote hands and smart hands support to customers and remote engineering teams.

Conduct hardware diagnostics, equipment health checks, and preventive maintenance.

Coordinate with vendors and technical teams for hardware replacement, escalation, and incident resolution.

Maintain accurate incident tickets, repair records, inventory updates, and shift handover reports.

Ensure compliance with data center safety, security, and operational procedures.

What we're looking for

Diploma or Degree in IT, Computer Engineering, Networking, or a related discipline.

Minimum 2–4 years of experience in data center operations, IT hardware support, or break/fix maintenance.

Hands-on experience troubleshooting and replacing enterprise server, storage, and network hardware.

Familiarity with Dell, HPE, Lenovo, Cisco, or other enterprise IT equipment.

Basic knowledge of TCP/IP, LAN, fiber optics, and structured cabling.

Experience with hardware diagnostics, ticketing systems, and SLA-driven incident management.

Ability to troubleshoot independently and follow technical procedures.

Good communication, problem-solving, and documentation skills.

Willingness to work 24/7 rotating shifts, including nights, weekends, and public holidays.

Certifications such as CompTIA A+, Network+, CCNA, or relevant hardware certifications are an advantage.