Data Analyst/Steward

Resmed; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Resmed is seeking a Customer Master Data Analyst in Kuala Lumpur to manage customer data across CRM, ERP, and MDM systems. You will ensure data accuracy and compliance with governance standards. Your responsibilities include analyzing customer data for trends, creating data quality dashboards, and collaborating with various teams to resolve data discrepancies.

The ideal candidate has 3-5 years of experience in data management, advanced skills in Excel, and familiarity with CRM/ERP systems. Join us in making the world healthier!

Qualifications

• 3–5 years of experience in data analysis, data stewardship, or data management.
• Experience with CRM or ERP systems like Salesforce, SAP, or Oracle.
• Strong analytical skills with attention to detail.

Responsibilities

• Maintain and update customer master data across systems.
• Analyze data to identify trends and quality issues.
• Create dashboards tracking data quality metrics.

Skills

Data analysis

Problem-solving

Advanced Excel

Stakeholder communication

Tools

Excel

Power BI

SQL

Salesforce

SAP

Oracle

MDM platforms

Job description

Overview

The Customer Master Data Analyst / Data Steward is responsible for the operational management, analysis and continuous improvement of customer master data used across commercial and operational systems. The role ensures customer data accuracy, completeness and compliance with governance and quality standards.

Responsibilities

• Maintain and update customer master data across CRM, ERP, and MDM platforms.
• Review and validate new customer account requests, updates, and hierarchies to ensure compliance with governance standards and business rules.
• Support ongoing maintenance of customer attributes including segmentation, addresses, identifiers, and account relationships.
• Analyze customer master data to identify trends, anomalies, and potential quality issues.
• Create dashboards and reports that track data quality metrics and operational KPIs.
• Support commercial reporting needs related to customer segmentation, territory alignment, and account performance.
• Monitor data quality metrics such as completeness, consistency, and duplicate records.
• Investigate and resolve data discrepancies in collaboration with the Data Quality Lead.
• Support root cause analysis and remediation of recurring data issues.
• Act as liaison between Sales Operations, Customer Service, GTS and Finance on customer data–related matters.
• Support governance initiatives by documenting data definitions, data lineage and stewardship processes.
• Participate in projects involving CRM, ERP and master data management improvements.

Qualifications

• 3–5 years of experience in data analysis, data stewardship or master data management.
• Experience working with CRM or ERP systems (e.g., Salesforce, SAP, Oracle).
• Strong analytical and problem‑solving skills.
• Advanced Excel skills.

Preferred

• Experience in med tech, healthcare or life sciences.
• Familiarity with customer master data or MDM environments.
• Experience with BI tools such as Power BI or Tableau.
• Basic SQL or data querying skills.
• Understanding of data governance and data quality concepts.

Tools & Skills

• Excel (advanced)
• Power BI / Tableau
• SQL (preferred)
• Data profiling tools
• Salesforce or other CRM platforms
• SAP / Oracle ERP systems
• MDM platforms (e.g., Informatica, SAP MDG)
• Data analysis and interpretation
• Attention to detail and data accuracy
• Stakeholder communication
• Documentation and process discipline
• Problem solving and root cause investigation

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.