D365 F&O Support Developer (APAC)

Annata; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Annata is seeking a Dynamics F&O Support Developer to join the APAC support team in Malaysia. You will debug, resolve, and develop fixes for Dynamics F&O and Annata A365, collaborating with Partners and Customers within BAU operations.

You will be responsible for estimation, testing, documentation, and timely ticket resolution while following support processes and SLAs. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• 3–5 years of working experience as a developer.
• Proficient in programming languages X++ and C#.
• Proficient with Microsoft SQL Server and database concepts.
• Experience designing and customizing Microsoft Dynamics 365 applications.
• Proficient with Visual Studio and Azure DevOps.
• Experience with Microsoft Dynamics Dual Write is preferred.
• Proficient in Microsoft SQL Server Reporting Services (SSRS).
• Experience with ticketing systems and support tooling for customer-facing tickets.

Responsibilities

• Debug, isolate root cause and fix on assigned tickets related to Dynamics F&O and Annata A365.
• Complete internal acceptance testing of fixes and solutions.
• Provide estimates on work.
• Handle Partner and Customer tickets efficiently.
• Follow defined support processes.
• Replicate issues using documentation and progress tickets.
• Communicate effectively with customers and internal teams.
• Ensure all support documentation aligns with processes.
• Prioritize work to meet targets and SLAs.
• Escalate tickets when SLA breaches occur.

Skills

X++

C#

Microsoft SQL Server

Object oriented development

Dynamics 365 implementation

Visual Studio

Azure DevOps

SSRS

GIT

Communication

Ticketing systems

Tools

Visual Studio

Azure DevOps

SSRS

Git

Job description

Working as part of the Support team, reporting to the Regional Support Manager. The APAC support team is part of the global support team that is responsible for the continued support for Annata Partners and Customers that are as Business as Usual (BAU). As a Dynamics F&O Support Developer, you will be involved in dealing with multiple customers tickets which have been assigned through for development resource debugging and resolving.

Responsibilities

• Ability to debug, isolate root cause and where required provide a fix on assigned support tickets relating to Dynamics F&O and Annata A365 Solution
• Responsible for completing internal acceptance testing of fixes and solutions
• Able to provide estimates on work
• Handle Partner and Customer ticket efficiently
• Able to follow support processes
• Applying knowledge to be able to follow documentation to replicate and progress the ticket
• Effective communication to the customer and internally with colleagues
• Ensuring all support documentation is completed in line with support processes
• Prioritization of work inline with set targets
• Work to ensure SLA’s are met in line with support agreements
• Effective escalation of support tickets where SLA’s may breach

Requirements

• Minimum 3 to 5 years of working experience as a developer.
• Proficient technical skills in programming languages (X++ and C#).
• Proficient with Microsoft SQL Server and database concepts.
• Object oriented development.
• Experience designing and customizing Microsoft Dynamics 365 application.
• Proficient with Visual Studio and Azure DevOps.
• Strong diagnostic and problem-solving skills.
• Someone who is self-motivated and enthusiastic to diagnose and solve problems for issues reported by partners and customers.
• Excellent communication skills, with the ability to explain technical concepts to non-technical customers clearly and concisely, both in written and verbal communication.
• Demonstrated ability to collaborate with team members and cross-functional teams to resolve complex issues and provide valuable customer feedback.
• Effective time management and prioritization skills to handle multiple customer inquiries and issues efficiently.
• Experience with Microsoft Dynamics Dual Write is preferred
• Proficient in Microsoft SQL Server Reporting Services (SSRS)
• Proficient in using support tools, ticketing systems, and other relevant software for tracking and managing customer support requests.
• Experience with Microsoft GIT technologies