CXOne Solution Engineer/Contact center solutions(Based in Kuala Lumpur

SRKay Consulting; Malaysia; On-site; MYR 67,000 - 123,000; Full time

Job summary

SRKay Consulting Group in Malaysia seeks an experienced CXOne IVR/ACD engineer to design, document and implement inbound and outbound IVR workflows. You will script call flows in CXOne Studio and handle technical configuration for CXOne Studio, leveraging cloud/telephony know‑how in contact center operations. The role focuses on scalable IVR automation and efficient call routing.

Qualifications

• 3+ years of implementation experience in cloud computing or telephony.
• Experience with CXOne inbound/outbound configuration in IVR/ACD.
• Design and develop IVR/ACD inbound and outbound call flows.
• Technical configuration and scripting for CXOne Studio.

Responsibilities

• Implement IVR/ACD configurations in CXOne.
• Design and document IVR/ACD call flows.
• Script and configure CXOne Studio for IVR scenarios.
• Collaborate with stakeholders to optimize contact center automation.

Skills

CXOne IVR/ACD configuration

Call flow design

CXOne Studio scripting

Cloud/telephony implementation

Contact center operations

Tools

CXOne Studio

Job description

Role & responsibilities

• 3+ years of implementation experience in a cloud computing or telephony environment or 3-5 years experience in contact center operations or technology, or process management
• Leverage understanding of contact center operations and inbound and outbound configuration in CXOne for IVR/ACD
• Design, document and develop IVR / ACD inbound & outbound call flows.
• Technical configuration for IVR specific to Nice CXOne studio programming including scripting call flows in CXOne Studio