Strategy and Consulting Global Network Song Practice | Service | Nice CXOne

Accenture Malaysia; Subang Jaya; In loco; MYR 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Prescription glasses & contact lenses

Employee assistance program

Health screening program

Recognition awards

Performance equity

Bonus programs

Descrizione del lavoro

Accenture Malaysia is seeking a CX technology specialist to implement and configure NICE CXone components, including IVR, ACD, omnichannel routing, WFM, and CRM/API integrations. You will join the CX team focused on CCaaS and interaction analytics, leading Conversational AI and Agent Assist integrations to boost omnichannel CX.

You will contribute to a dynamic global CX ecosystem, collaborating with clients and internal teams to drive innovative, scalable contact center solutions in a fast-paced

Competenze

• Experience implementing NICE CXone components (IVR, ACD, omnichannel routing).
• Knowledge of CCaaS, WFM and CRM/API integrations.
• Experience with Conversational AI and Agent Assist.

Conoscenze

NICE CXone

IVR

ACD

Omnichannel Routing

CCaaS

WFM

Interaction Analytics

CRM Integration

APIs

Conversational AI

Agent Assist

Strumenti

NICE CXone

NICE inContact

CXone Studio

CRM Integration

APIs

Descrizione del lavoro

• Implement & configure NICE CXone: IVR, ACD, omnichannel routing, WFM, CRM/API integrations.
• Join Accenture Malaysia CX team focused on CCaaS and interaction analytics.
• Lead Conversational AI and Agent Assist integrations to boost omnichannel CX!

Key Skills: NICE CXone, NICE inContact, CXone Studio, ACD, IVR, Omnichannel Routing, CCaaS, WFM, Interaction Analytics, CRM Integration, APIs, Conversational AI, Agent Assist.

Optical coverage

Employees have access to claim for prescription glasses and contact lenses.

Employee assistance program

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Health screening program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Our bonus programs reward our people for their achievements and their contributions to our business.

Recognition awards

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Performance equity

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

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