CX One Solution Engineer ( IVR ACD )(Based in Malaysia)

SRKay Consulting Group; Malaysia; On-site; MYR 90,000 - 140,000; Full time

Job summary

SRKay Consulting Group in Malaysia is seeking a skilled CXone specialist to implement and optimize NICE CXone Studio solutions for multi-channel customer support projects. You will work on RESTful and SOAP integrations, DFO channels including Chat, SMS, Email, Social Messaging and Chatbot, and coordinate with external systems like Microsoft Dynamics and Amelia to deliver seamless CX experiences.

The ideal candidate has hands-on experience with ACD, IVR, and WFM configurations within NICE CXOne

Responsibilities

• Minimum of 1 year of experience working in Nice CXone Studio.
• Nice CXone Studio, DFO channels (Chat, SMS, Email, Social Messaging, and Chatbot)
• Working knowledge of RESTful / SOAP API, Object-Oriented Analysis / Object-Oriented Design methodologies.
• Integration knowledge of Nice CXOne supported systems such as Microsoft dynamics and Amelia.
• Strong background with NICE CXOne implementations ACD, IVR, WFM, including integrations with external platforms.

Job description

Role & responsibilities

• Minimum of 1 year of experience working in Nice CXone Studio.
• Nice CXone Studio, DFO channels (Chat, SMS, Email, Social Messaging, and Chatbot)
• Working knowledge of RESTful / SOAP API, Object-Oriented Analysis / Object-Oriented Design methodologies.
• Integration knowledge of Nice CXOne supported systems such as Microsoft dynamics and Amelia.
• Strong background with NICE CXOne implementations ACD, IVR, WFM, including integrations with external platforms.